Hotels near Berliner Tor, Hamburg

We booked this hotel via Amoma. Com as it stated that this hotel had large family rooms, pets were welcome and that the rooms had air-conditioning. All not true. We were asked to pay an additional 30 euros for our third child. We had also booked a quiet room but faced the very noisy street. The room was extraordinaryly hot and staff did not provide us with a fan. The room was small but reasonably clean. No tea or coffee making facilities. The bathroom was ok but hairdryer did not work. Interiors quite tired. The biggest problem with this hotel is the location. It is the local druggie hang out. We saw people using drugs in the street right outside the hotel and it was clear that this is not a safe area. The riot police attended several incidents during our stay and made several arrests. **********s operate in this area too. We would not recommend to stay here and it certainly was not even good value for money.

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

Super service, only the drinking machines were cold/heat had problems, but this may be because not so many guests were expected. There could still be work on it. The employees have been curved to meet the guest. Praise the brave rank. If we travel back to Hamburg, we will check in back to this hotel. Oh, what to mention: Super connection to S1 and U3, which drive in all directions

All in all the hotel is quite good, unfortunately some shortcomings put it to average for us. Upon check in, was asked at the reception whether we were Covid vaccinated 2 or 3 times. The certificate itself was barely looked at and no QR code scan was done. During our 3 nights stay, this was correctly done when entering Restaurant for breakfast, so why not at first contact point Reception? Upon entering our room (336), immediately noticed that it was rather cold inside. Normal if a window is open and aircon set at lowest level… Noticed as well that some empty shopping paper bags and some used brochures had most probably been forgotten during cleaning. In fact the bags were rather big and could not be overseen… Worse however were 2 used plastic cups in the bathroom, once again impossible to oversee them! The room itself was quite ok if you do not consider some stains on carpet and chair, however the very small wardrobe is kind of bad joke. ONE small storage compartment for a double room and no other storage possibilities in the room is far from standard! Breakfast on Sunday morning was rather chaotic with a completely full restaurant. Why not attribute time slots in order to avoid such a situation? This is done in some hotels and is rather helpful. On the day of our departure, somebody knocked at our room door at 08.45 am. Quite astonished that it was the cleaning lady who asked at what time we would leave... Had never experienced such acting in any other hotel also considering the check-out time of 11.00 am

Everything was fine. Before I checked out on the last day, I was in the bathroom. Suddenly, I heard the cleaning staff didn’t press the doorbell and came in without knocking the door. It was almost..., I thought about cleaning and it was very hard. Just put a few euros as a tip. Once this happens, the direct consumption is taken away, which is really almost

Stayed here for Valentine's Day and had a really nice stay. Our private room had a really nice view over the rail tracks where you could look out and enjoy the trains going by. Only complaint is that it gets pretty loud early in the morning. Room was clean and had everything we needed. Would recommend this hostel/hotel to anyone visiting Hamburg. The location in particular is amazing, we were at most 25 minutes away from any of Hamburg's main sights. Will be staying A&O again in the future, for sure.

Waren für 2 Nächte hier. Hotel mit der S3 und dem Bus 2 perfekt zu erreichen. Auch gibt es genügend Parkplätze vor und um das Hotel herum. Da das Hotel an einer rund um die Uhr gut befahrenen Straße liegt,macht das Schlafen mit offenem Fenster unmöglich. Hotel war sauber,Personal freundlich und es gibt eine Bar und genügend Sitzmöglichkeiten in der Lounge. Katastrophe war die Organisation des Frühstücks.Freie Tische wurden schnell wieder in Beschlag genommen ohne das dass Servicepersonal Zeit hatte abzuräumen.Es staute sich überall im Frühstücksraum und am Büffett. Tischzuweisungen durch das Personal wären besser. Am zweiten Tag war die Lage etwas entspannter. Für einen Städtetrip völlig ok.Preis-Leistung ok.Hamburg ist halt teuer.

NYX, das war wohl nix. Ich habe dort ein Zimmer gebucht, da meine Firma ums Eck ist. So konnte ich zu Fuß nach der Weihnachtsfeier pendeln. Für eine Übernachtung in der Woche von über 200 Euro die Nacht muss alles passen. Die Rezeption ist sehr hemdsärmlich gehalten, das soll wohl auch den Style des Hotels untermalen. Auf dem Zimmer ist alles sauber und da quasi Neubau sehr ansprechend. Wenn man dann allerdings im Bett liegt wundert man sich über das Kunststoffknistern der Matraze. Es sind Bockspringbetten die einen Schutzbezug aus Kunststoff haben, mag besonders hygenisch sein, fühlt sich aber so an als wenn man auf einer Silofolie schläft. Da rettet auch das Bettzeug über dem Kunststoff nichts. Dann sind die Abflüsse superlaut. Wenn irgendwo auf der Etage geduscht - oder schlimmer die Toilette gespült wurde, ist man live dabei. Da das Bad nur mit einer Glasschiebetür getrennt ist, hilft das schließen eben dieser auch nicht viel. Beim Frühstück war das Personal hemmunglos überfordert. Da sehr viele Gäste eingecheckt haben, war da auch sehr viel los. 2 Hotelkräfte haben mehr oder weniger nur abgeräumt, ein weiterer Mitarbeiter war für die neuen Bestecke und Abwischen der Tische zuständig. Nur leider nicht nur dafür, sondern auch die Buffets aufzufüllen, Geschirr am Buffet nachlegen usw. Da die Gäste meist zu zweit unterwegs waren, die Tische aber offensichtlich hautpsächlich nur für Großreisegruppen von 6 Personen ausgelegt sind, war es interessant zu beobachten wo die Gäste sich hinsetzen bzw. einen Platz finden. Das Personal war als solches im übrigen schwer zu erkennen, da Jogginghose und T Shirt vom letzten Sommerurlaub an. Aber auch das gehört offensichtlich zu dem Style des Hotels. Am interessantesten war es zu beobachten wie neue Gäste verzweifelt nach Besteck gesucht haben, oder jemanden den sie darauf ansprechen könnten. Das Frühstück war ok, aber definitiv nicht diesen Preis wert. Und zum iTüpfelchen, wir hatten Nachts um 01:15 einen Feueralarm mit komplett Evakuierung der Hotelgäste. So standen wir 45 min draussen und warteten bis die Feuerwehr alles geregelt hat. Hier lief im Großen und Ganzen alles glatt und kein Hotel ist auf sowas in der Nacht ausgelegt. Der Mitarbeiter der Nachtschicht war sehr bemüht. Allerdings sind sehr viele Gäste bei Minus 1 Grad in Unterwäsche nur mit einer Jacke bekleidet draussen gestanden. Und nun kommt mein Vorwurf an der Sache, als ich dann ausgecheckt habe, kam N I C H T S. Es war nichts los am Schalter da waren keine anderen Gäste oder sonst ein Stress. Ich übergab den Schlüssel, der Hotelmanager stand neben mir und die Dame sagte wortwörtlich: ”Vielen Dank, bei Ihnen ist alles geregelt, schönen Tag noch... ” Man mag meinen dass ich altmodisch bin, aber meine Angestellten hätten zumindest folgendes gesagt: Die nächtliche Unterbrechung tut uns sehr leid, aber das geschah auch zu Ihrer Sicherheit, wir würden uns über einen weiteren Besuch sehr freuen. UND wenn ich der Manager gewesen wäre, hätte ich noch hinzugefügt ”beim nächsten Besuch laden wir Sie auf einen Gratis (Kaffee, Frühstück oder was auch immer) ein. Aber was soll ich sagen über 200 Euro für so ein Abenteuer, wow. Es ist ein sauberes Hotel, aber in der Preisklasse funktionieren 95% der anderen Hotels besser. In unserer Firma wird dort kein Mitarbeiter mehr untergebracht.

Stayed in a single room, then switched to a 6 man dorm on the final night as it was Sunday and was expecting it to be very quiet. The single rooms are spartan and there is not even a chair, just some little stuffed stool. The issue in Hamburg is that accomdation is expensive in the city. For the same money, you could stay at a very nice 3 star hotel in many European cities! The 6 man dorm seemed quiet and ok, and then I noticed the issues. There were beer stains on the floor that acted as adhesive for my shoes. Crumbs and discarded sweet rappers in and around the bed. I had the room to myself so didn't complain. Settled for a decent night's rest. That's when someone came in at midnight (Sunday) and loudly stomped around, turning on all of the lights. They then took a shower and took their merry time settling into bed... For the price the rooms are not up to scratch. However, there aren't many ”cheaper” alternatives in Hamburg and the hostel (that charges hotel prices) know this. The check-in service was tedious and there's a queue at check in time. When I switched rooms to the 6 man dorm I said I wanted an early checkin to the that room if possible, and on the quiet side of the building (non motorway). They said no problem. Then, when I went to the room, it was of course on the noisy side. Went back and had to wait a couple hours longer before I could access the quieter room that I had asked for. The customer service is not great. They'll ask for your booking number even after you tell them your name. I did not feel like digging around for the number so I said my name and they searched for it (much to their distain probably).

This is from an American perspective. I found the room rather small - with a Queen bed being the largest bed size, and not much room for anything else in the room. The bathroom was adequate enough - no major complaints there. The bedding (including pillows) was not up to Marriott standards in my opinion. The A/C was a joke. It did not matter what temp or setting I used - it was always the same temperature. I had to open/close the window to adjust the room temp. The TV was a decent size, but they only had 3 English channels - BBC/CNN/CNBC. So no English entertainment channels. The only other option was Youtube channel - to watch video clips. No Netflix or other apps where you can sign in with your own account. Also - no closet/no drawers/no coffee maker/no mini-fridge/no ice bucket nor ice machine. This hotel is also not around much. There is a supermarket within walking distance, but there are some shady people along the way. Also a couple of random restaurants near the market - but not for a decent meal. You would need to walk about a mile to get to some decent places to eat. The breakfast was good with lots of options. And the best part of this hotel was the staff. They were all very friendly and always eager to assist.