Guest User
October 3, 2021
For rooms booked on the same trip, the order can be cancelled free of charge before 20:00. Due to the change of the itinerary, the cancellation order will be submitted at 19:58; who knows that when the application is being submitted, the system will automatically default to the confirmation of the order. Contact the hotel customer service for a refund, and the hotel asked me to contact Tongcheng Travel Customer Service; Tongcheng Travel Customer Service responded that the coordination with the merchant failed, and the order has been confirmed and no refund. To be honest, it's only a hundred yuan, but the result of this treatment is really a bit tricky! ! !
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