Best Hotels in Helensvale

We were placed here by our insurance company NRMA for temporary accommodation due to our home being flooded. We live in the Resort so we know the Peninsula townhouses are fairly modern maybe 4 -5 years old, however it is obvious that townhouse 16 (3 bedroom townhouse) has had very little done to it since being built. Aside from obvious maintenance issues that need to be addressed - torn carpet, walls damaged and marked, broken/ dirty stove exhaust, stained doonas and pillows which all should be regularly maintained and replaced if needed, it was the cleanliness of the place that we couldn't deal with - mould in the showers, built up scum on the shower rails, dirty glass/ windows/ blinds/ all the kitchen items I had to wash prior to using. All the light switches covered in dust from not being wiped over in a very long time -yuck. The skirtings I started cleaning with my cloths came up with black on them so have obviously not been done in months. I moved the downstairs furniture to sweep it all properly & found a paper towel roll and crumbs under the coffee table and lounges so obviously only gets vaccumed around the furniture, I made the ultimate mistake getting down on my hands and knees to look under the bed this morning to check nothing had been left behind- I wish I hadn't... I'll leave it at that, toilet brushes - obviously the original ones from 2018 - use your imagination. There was a dust pan but no broom, a mop but no bucket, no cleaning cloths, 2 x satchets of washing liquid and 2 satchets of dishwasher powder & 1 x tea towel, no cleaning spray, 3 forks, 3 cups, minimal crockey. So we had to go get all that stuff from home to clean the place enough and be able to cook so that we could at least deal with the few days we were there, the insurance co ended up extending our stay another week but we refused to stay, and said we would rather stay in a tent in the big 4 in the rain than spend another night in this filthy place. We let the managers know so they are aware of the issues, they came in yesterday and placed some more bowls and glassware and forks as there wasn't enough for the 5 of us....... that was it. We have been hotel hopping for the past 5 weeks this was the 4th place we have stayed in, it was the newest but by far the filthiest and worst maintained. We stayed in the Royal Woods Resort in Ashmore prior to this and although it is quite dated you could not fault the cleanliness of the place, we were in an AirBNB prior to that in Biggera Waters which was immaculate, and the Broadwater Shores in Runaway Bay prior to that which is quite dated but still very clean. There is no excuse for the managers/ owners to allow this townhouse to rent this as short term accommodation in the state that it is for the $$ they are charging, I'm only glad we didn't have to pay for it, if we had we would have left day one and demanded a refund. The owners need to spend some money and get it back up to an acceptable standard for a short term l

Staff were friendly. Room was very clean and comfortable. Convenient for our purposes. Delicious breakfast. This is our second stay here and would happily stay again.

Checking In was quick, lovely service at the front desk. Arriving in the room & was quite well presented, very comfortable beds. The room was serviced & cleaned daily, new towels & new sheets & ALL DAILY - was a big tick for my partner & I. Only small issue was I have OCD, so when the room was cleaned daily, I had noticed a fair few stray black hairs on the bedding & floors, cleaning myself up with the towels were a few black hairs on myself asking cleaning myself dry with the towels. But other than that, the stay was lovely!

Great hotel overlooking the canals - the ambiance, the finish and the amenity at the Hope Harbour Hotel was outstanding. Beautifully built (it used to be the Ramada) spacious, big open deck overlooking the canals and boats. Nice little bar and separate dining room - again overlooking the canal. Staff and service was very good - it was personal and felt very comfortable just being there. Twin room with balcony overlooking the canal. Beautiful beds and lovely pillows - good size TV, excellent bathroom and tea/coffee plus fridge in the room.

Great service. The hotel rooms are quite spaced out and my room was a bit far from the reception/main areas but there are buggies everywhere which you could request for transfer. No complementary water provided though

Exceeded my expectations. A fantastic resort that was walking distance to Heritage Stadium, where we went to see an AFL game. We had a King Spa room, it was spectacular. The Japanese restaurant at the resort was brilliant. The buffet breakfast was the best I’ve ever had and the staff at the resort were friendly and welcoming. What a wonderful experience and weekend away!! I could not more highly recommend a stay at this resort. A perfect weekend away!

Very good location opposite the beach. If going on a day when there is a market, the market will be opposite the hotel. The room that was on the 10th floor saw a very clear view of 90 degrees. The overall picture was better than expected. Quite impressive, the room is spacious, the equipment in the room is quite complete, there is a dryer, iron, hanger, kettle, refrigerator, microwave, TV, heater, bar of soap (2 bars), shampoo (1 bottle), items that are not provided, conditioner, towel, drinking water and tissues. in the room There is no cleaning service or changing clothes (have to pay extra). We went to stay for 3 days, the last day we were able to leave our luggage at the hotel. Walking from the tram may be a bit far, but in exchange for the beach front location, it's okay. There are shopping malls and restaurants nearby. When we went, we got it at a relatively cheap price compared to nearby hotels. Recommended 👍🏻

Room was spacious, clean and seems new. Love the carpark which links straight to lobby. They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip. Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day. We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience. Other than this, everything else was great! Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.

Excellent hotel! The standard room is not very large, but everything is there. The bed is comfortable, the bed linen is perfectly clean. Nice bathroom. The cleanliness is perfect! The breakfast is good - you definitely won't go hungry :) There is a tram stop nearby. Beach - 5 minutes walk.

Located in Gold Coast (Hope Island), Azzura Greens Resort is within a 10-minute drive of Warner Bros. Movie World and Dreamworld. This upscale apartment is 12.1 mi (19.4 km) from Cavill Avenue and 5 mi (8.1 km) from Wet'n'Wild Gold Coast.Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a steam room. Additional features at this apartment include complimentary wireless internet access and barbecue grills.Featured amenities include dry cleaning/laundry services and an elevator. Event facilities at this apartment consist of a conference center and 2 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 55 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Rooms have private patios. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include separate sitting areas and microwaves, and you can also request rollaway/extra beds (surcharge).