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Explore Guest Reviews of Hotels in Houston

Searching for hotels near Palais Royal? Compare room rates and reviews to find your ideal stay.
Hampton Inn & Suites Houston-Katy

Hampton Inn & Suites Houston-Katy

4.3/585 Reviews
On 2/7/2022 I made a reservation online for a 10 night stay at the Hampton Inn Houston-Katy. On 3/8/2022, I modified the reservation to a one night stay. Upon checking in on 4/13/2022 at around 11 pm, Brenden confirmed that we would only be staying for the one night. On 4/14/2022, we left the hotel. No belonging were left in our room. Since covid, we have been receiving our receipts via email for our records. We left the keys at the hotel and thought nothing was out the norm. I realized that in the afternoon, I had not received my receipt. I checked my credit card statement and saw two charges from Hampton, $207.93 and $1465.84. I contacted customer assistance who directed me straight to the hotel. The manager, Stephanie refuses to refund the money. She called me a ”lier” (her words) and said that when we checked in we directed Brenden to change the reservation to ten days. She also said that belongings were left in the room. I assure you that neither is true. If we were staying 10 days, I would have modified the reservation to make sure we would have a room a head of check in. In stead of just admitting to making an honest mistake, she insulted my integrity and has basically stolen my money for services I never wanted or approved. I have the confirmation to confirm the stay of one night only. There were no belongs left. When I looked at my reservation on my phone on 4/13 it was one night. They deliberated changed it to 10 and are calling me the lier. I assure you that any future stays will be at the Comfort Inn. I want my funds refunded to my card, but I am still waiting on a call back.... not holding my breath. They seem to manipulate the truth and insult customers.
Four Points By Sheraton Houston Energy Corridor

Four Points By Sheraton Houston Energy Corridor

4.4/5109 Reviews
Enegy Corridor
The hotel is near the highway but far enough from the noise. The place is very clean and crew ensures it is well kept. The free washer and dryer are a plus. I especially want to thank Kaitlan and Brain for their outstanding service. Both are pleasant and very helpful. The help always with a smile.
Element Houston Katy

Element Houston Katy

4.2/5101 Reviews
My family and I arrived during Hurricane Laura; signs were posted all over the hotel about adhering to safety such as wearing mask when entering the building and there were multiple hand sanitizing stations as well. The location is perfect close to 99 and I-10. Many shops and grocery stores are close by as well. The staff are amazing and very people oriented. I have stayed in many hotels and have never experienced a staff that is more personable and willing to go above and beyond for their customers. Ms. Carmen, Ms. Jolen, Ms. Dasha, Ms. Brianna and Mr. Nick are amazing people who truly love their job and love working with the public. They each made sure all hotel guests adhered to the mask mandate and were constantly making sure guest were 6 feet away.
Tru by Hilton Katy Houston West

Tru by Hilton Katy Houston West

4.2/5102 Reviews
Everything is fine, not bad, very close to the place of work, there is no Chinese food nearby, but there is a Haidilao, very quiet at night, the disadvantage is that the office desk is right next to the air conditioner, the wind is blowing outside the wind network, it is very cold.
Palacio Royale Inn Signature Katy

Palacio Royale Inn Signature Katy

3.9/5100 Reviews
For the price it’s totally worth it paid $165 for two nights. Everything was clean and the room was huge. I was a little scared at first because we thought we were booked at the other Palacio Royale inn next door which looked a little sketchy. The doors of that one was on the outside straight to the parking lot, classic drug spot. I was a little worried about parking my truck there overnight but they had a security guard patrolling in his car all night. Wouldn’t take my little kids here but for me and my wife it was perfect.
Comfort Inn & Suites Houston West-Katy

Comfort Inn & Suites Houston West-Katy

3.8/588 Reviews
Lets start off by being told I had to move truck from the front area where you unload. Apparently 7 min is long enough when the managers wife wants to park there, so she could park in the shade. We unloaded part of my truck into the room but was not finished when I received a call telling me I needed to move. As we unloaded into the room we found a pair of dirty socks rolled up on the floor. I brought them to the front and received a hearty ”I'm sorry, that's funny” On night number 2, I went to sit down in the chair and found a whole hardened chicken nugget stuck to the side, lucky thing I was hungry. Bawahahahaha. Breakfast is not served but I was informed that McDonald's does, no kidding Sherlock! I understand that people are still concerned about the Covid, but I just stayed in another Comfort suites in Beaumont Tx. and it was fantastic, with breakfast. Day four, while sitting in my Nugget Chair a roach ran across my leg and onto the bed. I won't bother you with the staff because they (on person) are almost non existent. The room is cleaned okay but feels dirty, including the tables and desk (sticky). Decor looks like it was purchased at a hotel sale. The size of the room is standard. As for the Internet, well i'm using my hot spot to write this review because internet is terrible and continually cuts out. My stay ends tomorrow and instead of extending my stay another week, I walked over to the Hampton Inn and booked a week there. I know they are friendly, the rooms are clean and I won't be treated like a second, third class citizen. I stay at choice hotels a lot because of work but I will never stay here again. And before you say, this guy is just a pampered little bleep, you should know I stay in some real crappy places on the road but when i'm in Katy Texas, staying at Comfort Suites I expect more.

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