Guest User
August 13, 2023
First of all, the service was poor. We booked three rooms, but they were told there were only two. After showing them the Ctrip order, the two front desk staff were not in a hurry and said they didn't have another room order and couldn't think of a way to solve the problem. I still need to call Ctrip customer service and guide them to find the order. Then there is the slow pace of opening rooms. I asked that since there are two rooms, open two rooms first so that we can rest. She said don't worry, we are opening them. After waiting for no response, I pressed again, saying that the foreign passport could not be imported and needed our assistance. Then why didn't you tell us earlier and just let us wait for 10 minutes?
As for the facilities, in the Tongzi Building, the security guard kept talking through the intercom at the front desk, which could be heard in the rooms above and below, until midnight. The power outage lasted until around 10am in the morning.
In fact, the hardware and location of the inn are good, but unfortunately the management and service are so poor that the experience is not good.
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