This hotel has an excellent ambiance/atmosphere due to its interior decoration. My room had a small balcony that was indoors which was great for enjoying a rainstorm underneath a glass ceiling. There's a limited number of washing machines for guest use (3 I believe) and you may have to wait some time for your turn. The gym is also quite small. The gym and laundry room are both located in a rather inconvenient spot (end of a corridor so a far walk from the elevators). The elevators are also independent so when you press a button for an elevator, it is ONLY for that single elevator and not the elevator right next to it as well so you want to be smart about which elevator you call for. In most hotels, you just press a button once and the closest/fastest elevator gets summoned. The staff were all great and friendly and seemed eager to help. Overall, despite what I wrote above, I thoroughly enjoyed my stay here as the rooms came as advertised and it was a fairly convenient location to explore Kunming.