Hot spring Hotels in Madrid

Good morning, the sheets in the bed were not clean, many hairs on the sheets. I contacted the reception immediately and they sent the room service to change the sheets. I think this is a very big omission for a 4-star hotel that does not change sheets between one guest and another. I photographed the bedding with hairs. The room service also took a picture of the sheets with hairs before they changed them. I will not return to this hotel nor recommend it.

Stayed end of Feb during a business trip, greeted by the main entrance doors not working and the side door jammed. Security assisted with gaining access but not a great impression. The hotel card reader was not reading any of my cards even though I had just used them outside. I asked where the nearest bank was but the staff could not help apart from shrugging their shoulders. Another person had the same issue after me and it transpired the trainee receptionist had not got the experience to deal with the issues. The hotel was clean with decent rooms as you would expect at this level, the rest of my stay was pleasant with helpful staff.

A stay at Casa Faraona Luxury Residences places you in the heart of Madrid, steps from Puerta de Alcalá and Calle de Alcalá. This aparthotel is 0.5 mi (0.8 km) from Gran Via and 0.6 mi (1 km) from Prado Museum.A complimentary cooked-to-order breakfast is served daily from 8:30 AM to noon.Planning an event in Madrid? This aparthotel has 2153 square feet (200 square meters) of space consisting of conference space and 2 meeting rooms.Make yourself at home in one of the 8 individually decorated guestrooms, featuring minibars and espresso makers. Your memory foam bed comes with down comforters and Egyptian cotton sheets. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.