Ascott properties in City of Manila

The hygiene was impeccable, and the facilities were comprehensive. Breakfast is served on the rooftop, an open-air restaurant with a fantastic view. While the variety isn't huge, it's clean and delicious. A great bonus is that you don't need a converter for charging in the Philippines; your domestic chargers work directly.

Overall, we had a pleasant stay. The amenities were clean, and the room was tidy upon our arrival. The only minor issue was that room service took a bit longer than expected whenever we requested something, though the wait was still tolerable. The cable TV wasn’t working during our stay, and the TV itself wasn’t a smart TV, which was a little disappointing. Our main concern, however, was the pet cleaning fee. Charging ₱2,000 per pet feels quite expensive. That said, we still enjoyed our stay. It’s a nice hotel that’s well-suited for both business travelers and families, and we would consider staying here again.

This hotel was excellent - large room, perfect location, food quality of breakfast buffet was top notch. I think I was also upgraded to a bigger room which was awesome. There was a bit of an unnecessary delay with checking in as not all reception desks were staffed, but overall, I still had a great stay. I highly recommend this hotel ❤️👍🏻

The soundproofing is pretty bad, and for environmental reasons, there's no bottled water in the room, just a water dispenser, which always makes me feel a bit unsafe. It's quite noisy, the environment is just so-so, but the decor is decent.

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.