Servatur Alameda de Jandía

The experience was ok except that customers needed to about airport transfers services during booking

There are plenty of plus points about this hotel, but it would only be fair to mention a couple of the factors detracting from the experience too.. Staff from the word “GO” were pleasant, friendly and helpful. Maids, receptionists, pool guy - everyone Impact of the property was highly impressive and will be even better when the piazza outside is finished. Pool was great, although it didn’t open till 10am, so no pre-breakfast swim Sun lounge was pleasant. As with the pool area there were plenty of sun beds The rooms are large, and mine on the 8th floor had a lovely sea view. The balcony was equipped with very comfortable furniture. Another nice touch was the free electronic digital safe A couple of things were annoying - the shower head was mounted so high that the jet went right over my head (5’11”) unless the flow was almost nothing. The fridge had certainly seen better days. The basin wasn’t mounted well and clanked against the wall. No microwave. The thing I found most frustrating was the lack of Wi-Fi. The reception staff must have sick of people asking about it. Hope it gets sorted before too much longer It’s a pity these small factors let the overall experience down. I did hear that there are some rooms that have been renovated. I sound like I’m whinging, but I’m not trying to. Overall I was happy and value for money made it a good experience

Worst holiday ever. Me and my partner stayed here for 2 weeks and were shocked by the whole experience. - To start with,!we had many items stolen from our room eg headphones, when we bought this up to the reception staff we were completely ignored and they did not understand us. - The food was awful and completely un edible, after paying for half board we ended up having to go and get food from the shop after dinner as there was nothing to eat for us at the buffet. - The thing that really made the holiday uncomfortable for us was being personally attacked by one of the members of staff in the restaurant. There is two people who are one in there, a lovely young man who was kind to us and I have nothing bad to say about him. However there was a short haired lady who worked in the restaurant, who continued to make me and my partner uncomfortable. She would roll her eyes at us, speak Spanish with her colleague ( clearly not saying anything good) as soon as we walked in, which obviously made us uncomfortable. Overall, this lady should not be working with the public and I find it disgusting that we were made to feel this way on our holiday. Will never be returning, please be aware when booking.

Lovely hotel. The staff were very friendly and helpful, room was clean and hotel was close to beach and other amenities. The pool was lovely and there were plenty of loungers available to relax. The beaches around Jandia and Morra Jable were also beautiful

Very friendly staff, amazing seaview from the 7th floor, large apartment with a big balcony and adjustable chairs on it. Perfect WLAN. Quiet bedroom. Beach, supermarkets, restaurants etc. in close distance. I loved it and will come back for sure!