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Explore Guest Reviews of Hotels in Porto

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Eurostars Heroismo
4.2/5110 Reviews
I have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on
Campanha Boutique Station
4.6/520 Reviews
Close to the Campanha train and bus station, but a long walk from the tourist area, although just a short metro ride away. Good attention from the person in charge, the room was quite good, a giant bathroom and even a little terrace. The common area stands out, where tea and coffee are offered throughout the day as well as fruit and croissants, nuts and even port wine, the possibility of cooking and relaxing on a terrace. In the morning, you prepare your breakfast, you have the refrigerator where there are types of milk, ham, cheese, butter... nutella, cereals, very complete really... this accommodation is quite good, recommended!
Poveira Hotel
3.8/549 Reviews
The location of the hotel is very good, right next to Campanyan railway station, very convenient by train and subway. The hotel has a small facade, but in fact it is not small, and with two small atriums, the style is very unique. The staff at the main station are fluent in English and have a cordial and friendly attitude. The rooms are large in size, with balconies, and very quiet. The facilities in the room are a bit old, but they are well maintained and there is no problem in using them. From the hotel to the old town of Porto, you can walk all the way along the station front street, which takes about 30 minutes, but it feels pretty good to experience Porto’s city life all the way. I went to the old city on foot and took the subway back from San Bento at night. It was quite convenient.
Oca Oriental Porto Hotel
4.3/568 Reviews
The hotel is very close to the train station and a few minutes walk away. Since I brought my child, I made up some fees at the front desk and upgraded to a family room (the child has a separate single bed). The room is very large, there are two small balconies, the facilities are very new, clean, the service is very good, check-in and check-out are very fast. A little distance from the attraction, but walking all the way to see, will not feel very tired.
Outsite Porto Mouco
4.5/531 Reviews
Great concept, excellent transport links. Really liked the vibe and local neighbourhood had good places to eat
Bonfim 234 Townhouse
4.5/528 Reviews
First floor unit. Smells of mildew/mold, including the bed sheets. spiders in the corners of the bedroom and a noticeable gnat problem. Bedroom lights also don’t work, It’s a shame because the staff seems so nice! They were the sweetest people, and were willing to accommodate extra people! just the first floor rooms need moisture and pest solutions. The WiFi also cuts off if you try to access it from the bedroom.

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