Top 5-Star Hotels in Puerto de la Cruz

Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.

Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

We are booking for 4 night and first time on Tenerife. We are choosing this hotel on jet2 holiday and don't make any mistake. Place is very good for visiting(only to many hills)good foe exercises. Hotel is good position short walk to beach lovely walk

My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

The hotel room was fine, beds uncomfortable and bed legs broken so the bed slid around but ultimately fine when you’re not spending a lot of time in there. My bedsheet had some odd red staining on, and even when replaced still had marks on. Shower head was quite limescaley and the water temperature fluctuated but otherwise was fine. The food was as expected of an ill inclusive buffet, some nice and really good, some subpar, didn’t enjoy any deserts and the same was offered pretty much every night. The hotel itself is nice and in a great location, lots of shops and restaurants nearby plus beaches and beautiful views. The hotel pool was decent, one very very cold (like ice!) but the other warmer and nice to skin in. The highlight of the trip was definitely some of the staff. Raul for one, running the day to day activities and even if you weren’t participating generally making you smile and laugh! Absolutely hilarious and so friendly, makes everyone feel comfortable and welcome. When in the bar in the evening we started our trip a bit down as we got ignored for 15/20 minutes and when I went to the bar to order (they do table service not order at bar) I got ignored by 4 members of staff for 5 minutes (all of which saw me and chose to ignore me) until I finally managed to get someone’s attention to say we wanted drinks. However, after this we were served by an amazing waiter called Jonas, who was insanely attentive, left us always with drinks and happy, and learned our order after only a day! He was so friendly and fun and made our trip. We then had the pleasure of being served by Mai and Fernando, both of which were so friendly and attentive and fun, and we cannot credit them (plus Jonas!!!) enough for making our trip enjoyable. If not for Raul, Jonas, Mai and Fernando I would not have given it the 4 star “very good” rating I have. Overall we enjoyed our staff but again, the selected staff have made it much more enjoyable and we would consider returning.

Honestly one of the best hotels I've stayed in. Beds - comfortable Rooms - tidy View - amazing Location - perfect for me (bit of a walk from the main town with quite a few steps but doable) Pools - clean and well maintained Food - there's something for everyone You need to hire your towels for the sun loungers etc but its only €10 each and at the end of your stay you get it back when you return them. The bars and restaurants only take card no cash. Definitely worth it!!

Whilst at this hotel we had a medical emergency,we were due to leave two days later. My partner was admitted to hospital,and the reception staff group went above and beyond to look after me ,whilst I was hospital visiting,but also to let me book rooms on a daily basis,or however I needed one . They made sure that I was supported every day.By not only enquiring how ”the patient” was ,but how I was too. And here are there names Oscar,Alfredo,Lidia, Virginia,Nicolai,and the asst manager airam,who even carried my case when I had to transfer rooms . This hotel doesn't have all the super super refinements that some have,but the staff group here know you by name,give you good advice,and have generous spirits. The animation team led by maria do a wonderful job at keeping everyone happy day and night. So thankyou and yes we will be back

Exceptional stay! The hotel offered impeccable service, luxurious amenities, and a prime location near major attractions. The rooms were spotless, spacious, and elegantly designed. The staff went above and beyond to ensure our comfort. The breakfast buffet was a highlight with diverse options. Highly recommended for a relaxing getaway!

I’d like to thank the entire Staff for your smiles, patience and the sincere helpfulness. I loved the food in your restaurant and the cleanliness in the whole building especially the room! See you next time. Hasta la proxíma!