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Latest Reviews for Puerto Rico Hotels

Servatur Altamadores
4.2/549 Reviews
    I stayed at this wonderful apartment hotel from 12.12.24 till 19.12 24.in fact I am still here. But I wanted to let you know that I really enjoyed my stay. The rooms were great and cleaned regularly and the balcony was so big.The food I have enjoyed and so much choice.The staff have all been brilliant and very helpful and friendly I would just like to give a special mention to the people in the dining room they went out of there way to be there for me and all the diners Frederico, Very, Alona,Joanna,Pablo, Raimon, and all the chefs in the kitchen they are a credit to the hotel.Also a mention for all the housekeeping lady's that cleaned my room and others. Thanks for a lovely time.Please make this available to the people I have mentioned as they certainly deserve the acknowledgement. Thank you. Melvyn Buckley. Yahoo Mail: Search, organise, conquer
Servatur Terrazamar Sun Suite
4.3/576 Reviews
Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H
Hotel Riu Vistamar - All Inclusive
4.3/554 Reviews
Vistamar is in a great position with sea views from virtually everywhere in the hotel. Fantastic place to catch the sunsets. Was slightly worried about the stomach bug reviews on here but we were all ok. Hotel is very clean and we never heard anyone complaining about being ill from the food. For us personally not enough chicken and beef on the menu. A lot of pork and liver which we are not keen on. Burgers, hot dogs and sandwiches available all night in the sports bar which is great for after a night out. Would say the smoking areas need to be more clearly marked. I was told off in quite an aggressive manner for smoking on the balcony in the sports bar by staff member. Overall a great hotel with friendly staff. I have received an email from riu since returning saying they are going to take 400 euros from my credit card for a no show???i have sent them my confirmation sign in email i received but have had no reply from them so i am left worrying that they are going to take another 400 euros from my credit card.

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