Guest User
June 11, 2024
As a diamond member, I usually don't give a bad review, this hotel is my first time! First, let’s talk about the advantages: the environment and hardware are nothing to mention, and the breakfast is okay. However, these advantages are not enough to cover up the lack of service - first of all: when I checked in at around 4pm, there was a clown blowing up balloons for the children in the lobby, and our children also joined the queue. It was originally a good thing, but it turned out that there were more than ten people in line. Minutes later, I was told that it was time and asked the children to stop queuing. The children in the queue behind were very disappointed and the hotel did not have any remedial measures. Even if each person handed out a small balloon, the children would be very happy. Five or six children queued up and then dispersed, so speechless~~ Second: The front desk staff who checked in had a cold attitude, as if he owed her money, and did not inform her of the basic information such as breakfast time, restaurant and elevator location. , and did not inform guests of the rights they enjoyed during their stay (there are bathing tickets in the booked room, but the front desk staff did not mention anything about it). Third: Not to mention that the room facilities are old, but at least they should be cleaned, right? As soon as I entered the room, I found a lot of hair (hair is not just hair), some were long and short, it was disgusting! There are still many shortcomings, such as only three bottles of water, and you will be charged for more water; the screen window on the balcony is so dirty that I can't bear to look at it, etc. I won't list them one by one.
When I finally checked out, a front desk staff was quite enthusiastic. With such a good location and hardware, it’s a pity that the service can’t keep up. Maybe there’s not much competition nearby, so customer reputation doesn’t matter a bit~
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