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Hilton Palacio del Rio
4.2/5111 Reviews

Hilton Palacio del Rio

San Antonio City Center San Antonio|0.14km from La Villita Historic Village
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

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The Westin Riverwalk, San Antonio
4.3/5102 Reviews
San Antonio City Center
My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!
Hotel Contessa - Suites on the Riverwalk
4.3/5100 Reviews
San Antonio City Center
The comparison of the decisions made by multiple stores is very worthwhile! The rooms are large and clean, and the price is high. There is a restaurant on the ground floor of the hotel, and you can walk directly to the river walk out of the hotel. The downside is that wifi is too slow
Hilton Palacio del Rio
4.2/5111 Reviews
San Antonio City Center
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.
Inn on the Riverwalk
4.6/565 Reviews
San Antonio City Center
We had a wonderful time at the Inn. The breakfast was very good and hand made just in time for every traveler. The person was very, very nice and worked very hard to please all guests. We normally get up early and she was already there at 6am to start preparing for the break-fast at 8:30. The room was very cozy and quiet. There were plenty of chairs on the porch outside and I spent quite a bit of time there since it was so quiet and nice outside. The owner stopped by every morning during breakfast and talked with everyone which was also a very nice touch. The house outside could use a new coat of paint and a second chair in our room would have been also nice for the evenings. Everything else was very clean and very, very comfy with nice pictures, and other things. It felt like someones home and not a hotel or a standard run of the mill B&B. The Inn is very close to downtown. We walked there a few times a day along the river on very nicely maintained walk ways to visit the riverwalk downtown with all the Restaurants, the Alamo, and museums. We only took an Uber/Lyft for more distant places like the farmers market, botanical gardens, or the missions south of SAT. It's maybe .5-.7 miles to downtown.
Holiday Inn San Antonio-Riverwalk
4/5104 Reviews
San Antonio City Center
The decoration of the room is simple, quiet and large enough. The mattress is soft and comfortable, and the hotel lobby is open. The service was super enthusiastic the day before yesterday. The riverside trail is only two minutes away from the hotel, which is convenient for morning walks and riverside dining. The price is reasonable in this area. It is worth staying.
Canopy by Hilton San Antonio Riverwalk
4.5/5110 Reviews
San Antonio City Center
Had never heard of Hilton Canopy before this trip. Now I want to know where the others are. Wonderful friendly staff, comfy room, great bar and restaurant, quirky decor, perfect location on the Riverwalk that made it central to so many activities. Will definitely stay here next time we’re in town.

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