Hotels near Moraga Steps in San Francisco

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

I booked in for 2 nights here as a solo female traveller. I had confirmation emails etc. as proof that I had booked a single room - I arrived at the hostel around 6.20pm on a Friday to find I had been placed in a large mixed dorm. The guy on the front desk was polite but totally unhelpful apparently under instruction from his manager. I offered to take any of the female dorms but was told all were sold out. I could not take the bed offered by them in the large mixed dorm, and they offered no like for like alternative. I was told that if i cancelled my stay/didn't check in I would lose my full amount paid as it was outside the cancellation period - they didn't grasp that within the cancellation period I was getting the room I booked, so it wasn't a cancellation on my behalf and was instead them not supplying what was purchased. I wasted so much time here to be offered no help while going through ********** customer support - I eventually gave up at 9:30pm when my employer forked out for a bed in another hotel for me. ********** were meant to get a full refund for me, as they failed to uphold their part of the sale, but 2.5 weeks later I've had or heard nothing from the hostel. To pay for something which is totally unavailable, with no budge room and no option for a refund, is a total scam. Do not book here as a solo female traveller as you will not be respected or safe.

I love the location, it is so close to Union Square, with restaurants and Bank of America only walking distances away. Macy's and other stores are also very close and Chinatown only 15 minutes walking if you want to look for Chinese food. I also feel safe while staying here because the neighborhood is secure (of course you also need to stay alert & careful).

I stayed 3 nights in a female room, beds in a capsule style, a spacious and quiet room, a big locker, and it covered my bag, common bag and jacket. In every floor they have a lounge with TV, microwave, freezer, coffee and tea. The location is excellent, close to the market, public transport and tourist points at 20 minutes walk. I love and recommend!

The hotel is in a very good location, with all attractions within walking distance. The hotel has the quietest air conditioning noise among the hotels I have stayed in in the United States.

Great location for visiting our relatives. Front desk staff was helpful, and we appreciated that they had extra towels and toilet paper behind the front desk so that we wouldn’t have to wait for someone to deliver this to our room. Beds in our 7th floor room was surprisingly firm. Most hotels have worn soft beds. Bathroom is well designed considering it’s a small space. Bright lights and white walls with a modern shower reminds me of a deluxe cruise ship bathroom. Mini microwave in the room is a nice plus because the Trader Jo’s is right across the street. Free parking is a definite plus. And lobby area feels like a mini living room. At night, you need your hotel key to walk through the front entrance sliding doors as well as tap key to access elevator — great double security feature which I appreciated! And housekeeping staff were genuinely helpful and friendly.

Without a doubt the worst hotel experience I've ever had. The bathroom door was hanging off its hinge and could only close 90% and the shower had non-functioning blinds on the window so there was no private way to shower. The room should never have been rented to us or anyone. We booked a room for a week at The Fitzgerald for GDC 2023. First thing the room was ready an hour later than check-in time. Not a big deal, but not a great start. We are then informed that because it's a busy time we are being put in a room in the lobby, not the end of the world but it without a doubt was the worst location I've ever been in. You can hear 100% of the noise all day in the lobby meaning no comfort or privacy for you in your room. Now once we got into the room we found a few issues, some stuff had been missed for a long time while cleaning, there was a bag over the smoke alarm. The room is located on the first floor with a window looking out into the street. One of the panes was cracked leading to essentially all street noise leaking into the room 24/7. But without a doubt the biggest issue was that the bathroom door's hinges was mostly torn out of the wall meaning the bathroom door could only shut part way leaving a large gap. I can't imagine why they thought it was okay to rent a room with a non-functioning bathroom door, but it is completely unacceptable. In the bathroom you will find that the toilet is put right up against another door which also leads to the lobby, again making the use of the facilities extremely uncomfortable. There is also a window next to the shower, but the blinds are broken and can't be opened or closed and instead are just stuck halfway. When we informed the front desk, we were told that ”No one can be out there” discounting our discomfort and acting as though it wasn't an issue and seemingly thinking windows don't open, and can't generally be seen through. We asked the front desk about swapping rooms, but as it's GDC they are booked up. So instead we informed them that we will be checking out and moving to another hotel. They said ”We know the room isn't great” still standing by their view that the room is up to The Fitzgerald standards, which I have no choice but to believe it is. They then also told us that because we booked through a 3rd party instead of directly through them their hands were tied in terms of issuing any sort of refund. Looking at their website their ”Check Availability” button links directly to booking(dot)com and the ”Reservations” button links directly to hotels(dot)com so I'm assuming they are trying to funnel unsuspecting people to 3rd party sites so they can then hide behind them when someone inevitably has an issue. So on top of the issues with the room it seems like they have some scummy business practices as well. I can only recommend not to rent a room from this hotel. Sure some of their rooms might be passable, but there is a non-zero chance that they stick you in the worst room you've ever had

Hotel is kept in good order. When the facility runs out of parking in the hotel parking lot you are directed to park in the paring complex across the street. Be cautious when parking there, Oakland is a crime riddled city where criminals get a free pass to prey on the weak. Be cautious when traveling in all of the bay area. Wear a bullet proof vest if you can.

TLDR: This hotel is dated but clean, and the location is very convenient. Pros: You are 1 block from the Hilton. There are some really inexpensive restaurants (native Nepalese, Indian, Pakistani, Thai) a few blocks northwest if you are adventurous. The tourist spots and restaurants are east and north. My room was clean, well stocked with towels and toiletries, a desk, and an ironing board. The internet worked fine. The front desk agent, Joi, was very helpful. Cons: The hotel charges a “resort fee” of $25 per night on top of the booking and taxes. While it is in the Priceline fine print, it is not a good practice and in my opinion unacceptable and should be discontinued. The other con is that it can get noisy because it is an urban environment, but wear some foam earplugs (provided gratis). Warning: Also, the lift was out of order, so you will be climbing stairs with your luggage.