Best Hotels in Sao Roque

The scenery is good, a bit biased, eating is very inconvenient, the hotel restaurant is not bad. With the children to go, there is no extra bed, I received a breakfast fee of 12 euros, the facilities and breakfast of this five-star hotel is really flattering, the domestic three or four stars level, breakfast is too bad

Nice quiet location (you need a car), good medium plus quality hotel, friendly staff. Satnav on first arrival may get confused (I mean satnav users, of course) by two close but unconnected branches of road having the same name – you have been warned ! Slightly uninspired food (you can have supper here including a Saturday buffet, but there are better restaurants within a short drive. Wine selection very poor). Breakfast buffet typical - good fruit, poor ‘fruit juice’, best bacon I had in half a dozen Azores hotels ... if you want proper coffee rather than instant you have to ask for it. Restaurant has outdoor seating for smokers. Would recommend overall.

I just returned from a three night stay at this hotel with my girlfriend and our teenage daughter. We have been countless times in S. Miguel as we consider it such a pleasant and beautiful island. This time we opted for a hotel outside the main towns and in fact we managed to do just that. At the same time it is only 20 minutes away from the airport and 15 minutes away from Ponta Delgada or Ribeira Grande, the two main towns. We already visited the nine islands of the Azores archipelago and always get a rental car at the airport (exception at Corvo Island). If you are staying in this hotel, it is paramount that you do the same. As to the hotel itself, we booked it only four weeks in advance on high season, thus we had to pay the full rate of the stay at that moment. Upon check-in on room 206, we were given two identical cards without any distinctive element, one to open the door and the other to insert into the slot for lightening. That is odd, generally, hotels give two identical keys to open the door and one of them, if necessary can be left on the slot when we are out. We were assigned a spacious accommodation with living room, bedroom and bathroom. We did not have sea view and the living room had lots of glass walls overlooking the adjacent condo. All those glasses made it very hot on the sun shining days and we had to keep the AC on during the day. The décor of the room was unstylish and lacking attention to details. The bedroom had a big closet but no clothes rail or hangers. Besides that, one of the doors of the closet could not be opened fully, because it bumped into the shelves that are installed as bedside tables. The safe was old style, that is to say, it closes with a key that we had to ask for at the reception at no charge, along with a cumbersome key ring that we had to take with us whenever we were out of the room. The living room had a well equipped kitchen, that we did not use but it was constantly patrolled by half a dozen ants. We had bought previously some good looking fruits and had to fill a big dish with water and in the middle of it we put a small dish with our fruit so that the ants weren’t able to cross the water in order to get to fruit island. The bathroom was very spacious and pleasant looking even if the washbasin was more stylish than efficient. This room lacked tremendously of a place to put one´s belongings (toothbrush, toothpaste, comb, electrical razor and so on). Amazingly no one foresaw the installation of a shelf. The social areas of the hotel such as the lobby are, again, unstylish, corridors have shabby carpeting. The room where breakfast is served has a view to an outside wall and lacks natural lightening. Breakfast itself has a reasonable variety of items, but by no means is it worth 12 euro per person per day, that in our case we were asked to paid in advance, precisely at the same moment we made the reservation. There is a restaurant at the hotel, called Dragoeiro but it features mainly sushi. It is in

The front desk employees were exceptionally helpful. The gave good suggestions for restaurants and sites on the island. They even called a site to make sure they were open on a national holiday when most places were closed. The restaurant had a large selection of food choices on their breakfast and dinner buffets. We ordered Ala carte at dinner and the food was hot and freshly prepared. Not a lot of spice, but flavorful non the less. The location was a little away from town center and had no ocean views. Rooms were very clean and special requests were handled quickly.

My opinion is that this establishment has a confused identity in that it is unhospitable, bordering on unfriendly, poorly located and charging high end rates but also provides touches one would expect to find in a cheap budget hotel chain. The Positives : Our room was on the Executive Floor and was spotlessly clean, big in size, with a comfortable bed and good quality bedding. For this it gets a star. The ensuite was also large with an in-bath shower, with a good quality rain forest head, however I personally dislike in-bath showers and consider them to be a safety hazard. I believe every hotel at this stage should be providing a walk in shower. The hotel has a nice pool with a sauna, steam room and jacuzzi for which it received its second star, however these areas can be busy when tours are in the hotel. The Negatives : Our room did not have a balcony hence the sea view was really irrelevant due to the window cill being above waist level therefore the view could not be enjoyed other than in a standing position. The tea tray was abysmal, indeed I have never seen its likes in a budget hotel !! paper cups were provided ???? when I asked at reception, I was simply informed that's what they provide. Paper cups in an executive room ?Any environmental value was quickly superseded by wrapping each in single use plastic. Furthermore no milk was provided nor was any welcome note or complimentary water. I have never stayed in any hotel anywhere worldwide that didn't provide complimentary water in the room, let alone one charging such nightly rates. The buffet breakfast is substantial, yet here again there were issues as discussed in previous reviews and touches of budget chain hotel. I yet again simply cannot understand any executive chef permitting cold plates to be provided to serve hot food, not that all the food will be hot to start with, indeed depending on your luck and timing the food will vary from warm to stone cold and certainly cannot afford heat loss to a cold plate. Tea and coffee are self served from 2 machines in front of which you queue up !!! a queue which can be significant when tours are in occupation. I have never queued for tea in such a manor in any hotel previously, it was more akin to getting tea in a petrol station than a high end hotel. Unhospitable : We arrived early after a long journey and dropped the bags at the hotel, we were informed that the room wasn't ready however if such became available prior to the 15.00 check in time that the hotel would ring us. We called back at 14.00 hot and sweaty, ready to throw ourselves in a chair for an hour to be told that the room was now ready ??? Well then as I have complained strongly in another review, where was our phone call ??? Mind you in hind sight the reception did not show much hospitality in many issues. We walked in and out of the hotel, past reception, several times per day, and not once did the receptionists (at times up to 3 of them at times) lift there eyes or acknowl

The team at White made us feel instantly at home, we were welcomed and well taken care of for the entirety of our stay. We’ve fallen in love with Sao Miguel and it’s all thanks to each person at White. Every day we’d get personalised recommendations on where to go, what to see and what to avoid to make the most of our time on the island. Communication was effortless as the team gave us a phone to talk to them with - very responsive and helpful every time we spoke. The suite was beautiful and uncluttered with rich details and textures - a real calm retreat after a day filled with lots of sites and scenery. Every person that works at White are friendly, helpful and accommodating even our airport pickup created such a wonderful impression. This was by far our most favourite part of our holiday. Thank you to Sandra (for helping us arrange a rental car and welcoming us to white), João (for personalised tips on where to go on the island), Rodrigo (for making a proper martini and chatting to my husband for hours while I was resting and recovering from a flu) and each and everyone of you for treating us so special during our stay. Highly recommended for amazing service and incredible suite.

Everything is good!