Trip.com Group Country Retreats (Nalati River Valley Grassland)

Service: There are staff to help carry luggage, dinner tastes suitable, breakfast is so large that it can be used as lunch, and the staff also gave Nalati local refrigerator magnets when leaving. In the service industry, it is not the top, but it can be regarded as very delicate. Welcome fruit: grapes are very sweet Special snacks: nuts and cheese are very delicious Hygiene: very clean Environment: The surrounding environment is nothing to say, there are snow-capped mountains on both sides, a paradise for aerial photography enthusiasts Facilities: Intelligent facilities throughout the house, floor heating and heating are very comfortable I usually don’t write reviews for hotels that are not painful or itchy, and there are two situations for writing reviews, one is very bad, and the other is very good, so this hotel is the latter.

The most satisfying and surprising hotel in Xinjiang. The decoration, facilities and services are all very satisfactory. You can feel that they are working hard on the hotel. There is a beautiful Xinjiang lady at the front desk. I forgot to ask her name. The service is very good. It was raining when we came back from playing. We parked the car and got out of the car and found that the lady had specially brought two umbrellas to wait for us in the parking lot🥺. There are welcome fruits and exquisite snacks~ The facilities are also very good. The supplies are also very good, Dyson hair dryer, and the washing and care are Olong. In short, I am very satisfied and highly recommended.

The environment is so good. When you open the window, you can see mountains and cattle and sheep. The room is clean and tidy. I was worried about the smell of the new decoration, but I found the air test report on the table, which made me feel relieved. This detail is very considerate. Fruit plates and snacks were given when checking in, mung bean soup in the evening, and souvenirs when checking out. There is a small horse farm next to the hotel. I took my parents to experience horse riding for free. There are not many people in the off-season. The hotel is very close to the scenic spot. I contacted the housekeeper in advance to book a self-driving ticket, which is valid for 48 hours and is very convenient to enter and exit. The overall experience exceeded expectations and is great value for money!

The environment and facilities are good; the two service staff at the front desk are very nice, enthusiastic and positive; the breakfast is also rich, but for some reason there is no fruit in the breakfast; the service awareness of the restaurant staff needs to be improved! It would be more professional if all service staff could wear uniforms, especially the casual clothes of the restaurant staff are very unhygienic!

Great views and the location of the hotel is great. To be honest, it was my first time to stay in Ctrip's own hotel, and I was amazed and surprised. For a resort hotel that only opened this year, we still need to uphold an inclusive mentality. It’s just that the classification needs to be refined. Are we going to catch up with Six Senses and Anantara? Or a higher-end version of Huajian Tang? Or a high-end luxury camp? Only with a clear positioning can you go further. The hotel's Hanfang management team has a very strong sense of service, but the ethnic side is still lacking. In fact, this is a core issue faced by many mainland companies operating in multi-ethnic areas. However, this is not the reason. Looking at the operations of internationally renowned brands in various places, they are overcoming these problems very well. Although I don’t know the predecessor of this resort, it can be seen from the renovation of the barrier-free access that he is making improvements. It can also be seen that the original construction drawings have bugs. But if you renovate during the rainy season, do you use quick-drying ones? Cement? There are no umbrellas in the room, no lights on the room terrace, no lights on the restaurant terrace, etc. . High-end customers are tolerant and hypocritical. After all, what they pay for is your scenery and services. As the most expensive hotel in the region, it needs to improve itself faster and better. I recommend this place to anyone who wants to relax, the scenery is so beautiful. But you have to be able to tolerate his imperfections temporarily. I don’t recommend coming here even if you are a tough person, then you will feel that more than 3,000 per night is a bit of a loss. Anyway, I will recommend it to my friends. I hope it will be perfect when I come again.

Very beautiful hotel! The location is not far from the west gate entrance, and it is very convenient to enter and exit the Nalati scenic area. You can also help to book Nalati self-driving tickets. When I came out, I saw a long queue of tourists who were buying self-driving tickets. I felt that this hotel was really worth it! The environment is very good! There are not many varieties of breakfast, but the quality is great. They also gave horse riding coupons, which the children like very much!