Guest User
October 24, 2023
I was given breakfast when I checked in and asked me to give it a good review, but I really can't give it. The price for the highest-level membership is more expensive than online. The room description says the bed is 1.8 meters. When you enter the room, it is 1.5 meters. I will give you later. I changed to a 1.8-meter room with used towels. Anyway, it felt very unhygienic. I wanted to check out and was upgraded to a king room. The shower was turned on for a long time and there was no hot water. Only when I called the front desk did I know that I had to turn it in the opposite direction to get hot water, and that the toilet would keep backing up or whatever, and that there was that kind of sound anyway, and no matter what kind of double bed room it was, whether it was a higher or lower level, it was all on the roadside. The next morning at around 7 a.m., I handed in my room card and went to the front desk to check out. At noon, I kept calling to ask if I could extend my stay. This was the worst time I had ever stayed at a Vienna hotel (I didn’t eat the breakfast coupon I was given).
Service: Poor
Hygiene: poor
Environment: General
Facilities: General
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