Hotels With Spa in Ontario, Canada

The hotel was alright, but the airport pickup was a no-show. There was supposed to be a shuttle at 6:05 PM, but it was still missing at 6:13 PM. I called the front desk, and they said the next one was at 6:45 PM. When I asked why the 6:05 PM shuttle wasn't there, they mumbled something about an accident on the highway, clearly trying to fob me off. Trip.com, however, was very responsive in handling the issue.

The hotel is in a prime location with convenient transportation, and it is very convenient to go to the city. The lobby is spacious and bright, the staff is warm and polite, and the check-in is fast and efficient. The bed in the room is soft and comfortable to sleep on. The facilities are complete and the smart devices are easy to use. The bathroom is clean and the toiletries are also good.

We decided to do a quick staycation with our 3 year old twins and this place was perfect! Big pool, spacious rooms with balconies and great Starbucks coffee served downstairs in the hotel store in the morning along with croissants, cinnamon buns, oatmeal, etc. All for extra cost but great to have that available!

It 's great price, great breakfast, If u would go to casino , this hotel is the one choice to stay cause u just take a walk in 5 min to casino.

The location and environment are impeccable, and I have to say a few more words about the food and service. Since we arrived after 9pm, the French meal that ended at 10pm was not suitable, so the waiter introduced us to the international fusion cuisine opposite. The taste was good and met our expectations, but the variety was a little less. Diago at the front desk is what I want to introduce today. We are a family of three traveling, and I booked a room in my husband's name and my own name. That Diago actually asked a strange question, ”Are you three staying in one room?” I just thought he was not proficient in business and didn't care. Then he said that the single room I booked was queen size and he helped me upgrade it to king size. He also said that the double room I booked was also a queen size bed. I showed him the order, ”1.81 meters big bed”, he still insisted that it was a queen size. My husband also said that other people's king size might be 2.00 meters. I asked if he could also help me upgrade to king size, and he readily agreed. We thanked him. Walking into the room, the small window saw other people's roofs and a road. Where is my view? I went downstairs to argue with Diago. The 1.81-meter bed I booked is already a king size, but you didn’t upgrade it for me. I booked a room with a view, so what about the view? Diago said that 1.81 meters refers to the length of the bed. I asked him in return if the 1.51-meter and 1.31-meter beds provided by the hotel also refer to the length? Until then, I still thought he was not proficient in his business. Diago was speechless and said that I would go and ask. When he came back, he argued that the room I gave you was bigger, but what I wanted was the view! I said that the view was my first consideration and the room size ranked second. Diago hesitated for a long time before saying that there was no room with a view tonight, ”What?!” At this time, I firmly believed that his previous series of actions were intentional! As compensation, Diago gave me a simple breakfast for two people in the fourth-floor lounge for free the next day. To be honest, the breakfast was really average.

Hi there whoever is reading this comment please tighten your seatbelt because there’s a lot to know. First of all if you need something and you try to call the front desk or any other service , nobody will answer even if u try 1000 times. The coffee maker was not working in my room so I requested a lady who was cleaning the next room to kindly come and check and trust me I did this thrice but no one showed up. Horrible. Secondly their breakfast sucks… especially if you’re Indian. I wish I could have taken the pictures of the fruits which was not sliced and kept as a whole who does that? No good tea and coffee ,no items of chicken except sausages, nothing is good and it costed 25$ each for a bf buffet. Not worthy at all. Thirdly their hygiene, I wish I could have taken the picture of the plates and bowls kept there for breakfast. For a moment I thought it’s a used one but no. They were dirty and not washed properly. Last but not the least anyone who is booking this hotel ( especially an Indian) don’t waste your 25$ for breakfast instead go to a nearby Indian restaurant. There you will get good food. I regret so much staying here. This was our first time and it was a waste. We really expected a good time as it’s a big name but unfortunately it’s all just not worth it.

The room was spacious and very comfortable. It had a great location with a panoramic view of the waterfall, which was absolutely spectacular. We could enjoy the view from our room at any time. The hotel is also very close to the cable car station, so you can take the cable car down to get a close-up view of the waterfall. The only downside was that the parking fee was quite expensive.

After hours they don’t have anyone to check in,I need to check in by Sheraton.and the they misunderstood me and they tell me I am lucky because the room is still available,otherwise I have to leave the hotel.i have to pay twice for deposit.and I question them why have to hold twice the deposit,they said they always here,but they don’t know I don’t live in Canada.it is ok the do that,but not the right way to speak to customers like that.

Ten minutes walk from Capitol Hill, very convenient, there is a Chinese-speaking front desk staff is very friendly

Going to the water park, the park is not big, but it is suitable for a few years old. The room is general, the surrounding food and shopping is convenient, there is a small Ole.