Shanghai Villas

We booked two rooms, one of which was upgraded to a suite for free. Thnak you. The design of the hotel is quite old and dated, but it is clean and neat. The breakfast was not good, this is the only IHG hotel where I have to find my own table and the restaurant was quite full. The breakfast choices are quite limited, not the Crowne Plaza hotel standard I expected.

What we love - its central location, cleanliness, a lot of food choices during breakfast buffet, heated pool. We just had some concerns during booking and check in, it was not indicated that our room has no windows but the reception just gave us this room without windows. Due to winter, temperature control cannot be changed so it tends to be very warm.

I booked this hotel because I fancied a spa day. I tried to contact the spa for 2 days after checking in without success, so I went to investigate. There is no spa despite being advertised online, on the hotel website AND in the room. When I spoke to the manager about my disappointment, he told me to just use another one in the local area. Also, there’s no personal touch here like at other Marriotts- no one said hello, helped with my suitcase or greeted me whenever I returned to the hotel. I usually feel ‘special’ when using this brand of hotel- but not this time. On a positive note, it’s beautiful and in a great location. I loved the bath in the room and the great breakfast.

Check-in wasn’t a good experience, but the hotel was okay after that. When I first checked-in, the room key cards I was given didn’t work, which was frustrating as the room was one of the furthest from reception. This meant I had to go all the way back for new keys after a long day. I just wanted to relax! Then the second room I was given didn’t match the photos on Trip.com, in particular it didn’t have a real window, looking over the dining area rather than outside. But when finally settled into the third room, the stay was okay. It was supposedly an upgrade, but it only looked like the room I had booked. The location is the big plus: right on Nanjing Road Pedestrian Street which leads to the Bund, both iconic locations that are great to visit. I didn’t have the breakfast as there were no spare seats, so I went to a nearby McDonald’s instead. The hotel needs to enlarge its dining area.

Our stay was pleasant and most of the staff were very helpful & friendly. They will greet us whenever we walked pass. Too bad we did not have the chance to enjoy the facilities and dine in the hotel. One feedback I had was during our check-in day on 28 Feb 2024. We were not sure if we had arrived at the right hotel as we do not know the hotel's Chinese name. It was raining and I wanted to alight & make a quick check with an older porter at the hotel entrance/drop-off point. When I asked the older porter ”这里是不是 Okura Garden Hotel?” He just brushed me aside and said ”不知道!”. In the end I had to dashed into the hotel lobby and reconfirmed with the reception on duty. Understand that English may not be a common language for the hotel staff especially the older ones. But won't it make a great difference if the staff at least knows the English name of the hotel that they are working for?

The room was too hot, and we could not adjust the aircon temperature. It was better after they put a fan inside the room. Everything is fine other than this.

Had a small hiccup in our room but that was rectified quickly. Overall great location, room was great, service was great. Would choose Conrad on our next trip again!

A clean hotel with very generous space in the room—I was upgraded for free which was a nice touch. The Rosemary toiletries, huge shower and tub, Nespresso machine, and free mini bar were all appreciated. The view (I was on the 9th floor) wasn’t the best but overall the room was excellent. I would definitely stay there again!

Great location to visit the Bund, Yun Garden and City God Temple anytime. Booked the family suite room as a first timer. The room has two beds, enough space for up to 4 person and a living room. Room facing Landmark view (a sculpture). Top notch bidet toilet bowl, automatic closure and opening plus heating of the pad. Down side is the room was stuffy and hot during cold season. Heating system is centralised and the most the hotel staff can do is to provide an additional fan in the room to help with the ventilation. Presume this will the problem of most hotel who use centralised heating/cooling system. Staff is accommodating when you ask for their help. Standard of service is acceptable for me.