Customer Support

Explore Guest Reviews of Hotels in Grande Lisboa

Lisbon Serviced Apartments - Baixa Castelo

Lisbon Serviced Apartments - Baixa Castelo

4.2/566 Reviews
Baixa
Exceptional location..... but since we started validating the reservation there was nothing more than unsatisfactory: the application does not recognize the reservation before the trip; once we acceded there and followed the problems in the allocation of the room - once and again The application did not give us the apartment number - we had to contact them and, as it was impossible for you to access the payment of the tourist fees through their application, we had to provide you with the card data. We received a message on the mobile saying that transfer was not allowed because the apartment account was excluded from transfers??? . We had to leave the amount in the room - they didn't leave us a check of the payment until we asked you to do so. The right room but we had to leave a note to heal some weaknesses they were in inside - to avoid then bearing us the costs .... shouldn't have been repaired before our inside? - The fact that the order is leaving the bags when leaving the apartment does not seem normal when it is a service offered freely in any place - if we consider that the apartment is leaving before the required time and is it makes it easier to clean it-
Lisbon Serviced Apartments - Campos

Lisbon Serviced Apartments - Campos

4.1/540 Reviews
Avenidas Novas
I really enjoyed our staying in lisbon apartment.The best thing:There is no reception,you have entrance code to come inside building and room.The room is super super clean.The cleaning service and virtual reception was really good and fast.For us everything was enough beacause we spent all our time to visit lisbon and around.Hotel is near the airport and 15 min driving to the centro.We had our car,there is parking space around but you have to pay.At keast I will choose this brand again to visit lisbon.
Lisbon Serviced Apartments - Santos

Lisbon Serviced Apartments - Santos

4.2/5119 Reviews
Lisbon Old Town
Definitely worth the money! Although the studio is not located in the city center, you can easily reach most of the famous sightseeing either by foot or by public transport or Bolt/Uber/taxi. The service is great, and the facilities are amazing! There is a museum close by which is about puppets, and I enjoyed it a lot. There is also a small restaurant nearby called El rey d Carlos, if you stay here please do try the octopus rice (which is only €9) and the dessert there, you won't regret it!
Lisbon Serviced Apartments - Mouraria

Lisbon Serviced Apartments - Mouraria

4.1/581 Reviews
Baixa
The host didn't email the door code to me and there was no one answering the doorbell for the first three times my friends and I tried when it's raining heavily outside that day. I called the owner and they said they would open the door but they didn't and I had to call another time so that they would actually give us the door code to get into the building. The environment around the stay is very dirty, the road is full with dog poops everyday since morning and it smells very bad. My belonging is missing in the apartment when I'm very sure that it was still in the bathroom before we left the room. I'm not sure if the cleaner broke it or something else, but I asked them and they say there's nothing they can do about it. I don't mind if they broke it i just want an explanation about why is it missing and they just ignored me, instead they just say they couldn't find the item. The cleaner cleans the room everyday, the room is clean and is a nice place to sleep overall.
X4Clover

X4Clover

4/51 Reviews
Baixa
This is a nice guest house in an old historical building. It is located in an apartment on 4th floor, there is a lift. There is no reception, so you just get a code to get in anytime. The location is very good: right in front of the Parque metro station. Our room's window looked inside, so there was no noise from outside. The mattresses are high quality and new. The kitchen has all the necessary for eating and cooking. There is also a large eating area and a covered balcony. There are about 8 rooms, 2 common toilets, 2 common bathrooms each with several showers. Apparently the sink faucets have only cold water which can be incovenient for brushing teeth with cold water. The shower needs to be frequently reactivated by pressing a button. This saves water, but from the room you can hear guests taking shower across the corridor and constantly relaunching water. However, for the price the place is excellent.
Lisbon Serviced Apartments - Liberdade

Lisbon Serviced Apartments - Liberdade

4.2/554 Reviews
Baixa
Works are very comfortable and very well equipped. The cleaning was perfect. wide bathroom. Located in a quiet area, very close to the metro and a short distance from the historic center and the Prince Real. The check-in and check-out process is very simple. The service team facilitated the change of payment form before my arrival and always answered my questions, even when I warned you would be out of the date combined with a problem in the flight. The only negative point to be highlighted is the space of the kitchen pier, because the above boxes are a little low and therefore the position of using the pier is slightly uncomfortable. But as use is point - even the apartment has a washing machine, but we find it excessive to use because we don't get sweating a canvas in quantity that justifies use - it's nothing to catch the stay.
Ascensor da Bica - Lisbon Serviced Apartments

Ascensor da Bica - Lisbon Serviced Apartments

4.1/586 Reviews
Baixa
We arrived after a long day travelling and struggled to find the entrance. The address on Expedia is 234 but should be 236. The entrance was hidden by the long queue of people waiting for the Ascensor. It was only when I saw 2 ladies bending over a door code machine that we realised - on the Rua San Paolo, to the left of the Ascensor entrance is a recessed doorway. It currently has a glitter ball lamp and appears to be a bistro. There is a heavy glass door on the left and a door code machine. The sign for the Serviced Apartments is etched at ankle height so not too helpful! In the daytime you might notice another sign but it’s quite high up. However, the place is clean and well equipped and we’ve found it remarkably quiet at night. The Cais do Sodre transport interchange is a 5 min walk away making navigating the city straightforward.
Lisbon Serviced Apartments - Madalena

Lisbon Serviced Apartments - Madalena

4/595 Reviews
Baixa
You have to get a code for accessing the door before you arrive. This was ”not easy” in our case. We had booked the apartment via Expedia via a travel agency. On the day before our departure we had no code yet. Thanks to the good service quality of the travel agency, which have been very intensively struggling. We had the code a few hours before departure from Germany. NERVEREI! This was not the bad service yet to end. We arrived and entered the code on the vibrant street we were in a cold corridor. A screen said we should try on the virtual reception now. *stun* after about half an hour (scan passports ......) we had succeeded. We got another code for the room and the room number. NERVEREI! The lift just allowed two people to drive with light baggage. In Piso 4 we immediately saw our room. The code was entered and we were already in the middle of the room of our ”Apartment”. The apartment was super-optimized. NOT for the visitors but for the investors the deal is worth it. Yes, it was all available but everything of a quality that looks for its same. All made totally cheap. Even the toilet paper was thin as I haven't seen yet. We wanted to talk to someone after we had recovered from the shock. There were two cleaners in the house, one with a child, who did not speak English or did not want to speak, which is understandable because many guests certainly want to complain. A lady pointed to a telephone listener who was depending on the ”virtual reception”. Someone there had been in contact with whom communication was hardly possible because of language coloring. I didn't feel as an guest but as an object. How to easily see our feedback we are often on travel and know a little about the world. However, the experience in this apartment house was ”unique”. We would avoid the house.
Lisbon Serviced Apartments - Chiado Emenda

Lisbon Serviced Apartments - Chiado Emenda

4.2/593 Reviews
Baixa
Fantastic apartment. I was on a solo trip but this would be perfect for friends, family couples or business. Fully serviced with a fridge, oven, kitchen ware etc. great shower pressure. Comfortable bed/pillows. Had a small issue checking in as it’s an electronic checking, but there’s a phone available and they sent someone over straight away to help. Great service. The only criticism which is such a minor detail, was that I could smell the food being cooked in the apartment next door. Otherwise can’t fault the place! Aparantly they have 18 locations in Portugal or Lisbon, so I will defo be using the apartments again!!
Lisbon Serviced Apartments - Benformoso

Lisbon Serviced Apartments - Benformoso

3.8/529 Reviews
Baixa
We had a comfortable stay, the apartment itself was stunning and well equipped - kettle, cooking things, fridge, freezer, washer. Check in process was seamless, no staff - all done digitally but easy to follow. I liked the fact you have codes and not keys, removed the risk of losing the keys! The only negative is the street at night is very very loud and in Bengal town and therefore as females we found it quite intimidating at times as there was groups of men lining the street. Location is ideal however and short walk to stations for links around Lisbon!

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get hotel deals on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • How to get lower prices for hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Kindly check the policy section of related hotel pages. To cancel or change your bookings, log in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com's customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact by phone or service chat, depending on your location.

Local Travel Info

Number of Hotels5,934
Number of Reviews6,121
Average Price (Weekdays)SGD 352
Average Price (Weekends)SGD 400