The service was excellent, with staff being very friendly and helpful. I initially thought I would receive a low to mid-tier service given the price, but it turned out to be one of the best hotel services I've ever experienced. I strongly recommend this place and would definitely stay here again if I find myself in that part of the country.
Super beautiful and sweet room. You have to hear a train rush in the night 2-3, but not really dramatic. The breakfast was almost empty and the coffee machine was not going, but it was possible to make it at the reception because they have a machine there. The lady behind the trees could check in as well as no German. We can't, however, english many certainly. If I book a hotel in DE, I would like a German-speaking person as a contact point for all cases. But € 100 for 2 people with breakfast and parking (10€) very good. Please return
The room was average, just OK. It was quite dusty due to the black furniture. The most important thing was that my 50 Euro deposit has not been returned to my card yet, and I don't know who to ask for the money.
Phenomenal location for airport access, affordable, and frankly a wonderful hotel! Literally meters from the terminal entrance, the train station entrance, and a Rewe supermarket (which appears to be 24 hours, or close to it!). I am baffled why they would use a fluffy carpet in the halls when clearly most customers will have suitcases... that was a genuine annoyance... apart from that I love this hotel.
I got off the train took the elevator up stepped outside the terminal and saw already the bright entrance of intercity Hotel Berlin AirPort. What else could you wish for with two huge and heavy pieces of luggage, it can’t be better than that. Very convenient to stay if you have an early flight or want a super relaxed start the next day.
Room was clean and tidy, seems still very new. Nothing to complain about 😎👍🏼
It was nice to stay here. Good and pleasant hotel. The only thing I was charged twice, one time by trip.com and hotel. So multiply your amount *2 and enjoy your stay)))
We recently booked four rooms at this hotel in Berlin. To our disappointment, we were informed upon arrival that early check-in would cost a surcharge of 50% of the room rate, while we had never been informed of this by telephone in advance. We called three times and were not told about these additional charges during each call. After a long journey of 7 hours from Rotterdam, this was an unpleasant surprise. In addition, an additional charge was requested for everything. We request the management to communicate more transparently about such charges!!
Super convenient for a quick overnight stay, close to airport. Shuttle service available for 3.50€ from hotel to airport. Cosy and homely feels.. free coffee and soft drinks available at lobby. 👍🏼
General impression is good and can be recommended further.
Breakfast was very good.
Service was good and instructions for changes were included.
The size of the TV is still in old state and here the hotel should improve the size.
The window hotel room was loud to the motorway and despite noise protection accumulation and greening - > had to stay closed at night.
But would be booked back at this price immediately.
First of all, we have to say that the room was neat and clean. The breakfast was also fine and the location was great.
However:
We booked a suite with a city view for 4 days. We got a smaller (mini) suite facing the inner courtyard, which we hadn't realized until then because we were given a ”suite” when we checked in. It was only after three days that we realized that we hadn't actually gotten the room we had booked - unfortunately too late. In addition, although we had a small kitchen with a refrigerator, dishwasher, kettle and microwave, there were no plates or glasses, which we had to ask about at reception.
The hotel says that it doesn't clean the room until after the second night. This wasn't a problem for us and so we prepared the room accordingly after the second night so that the cleaning staff could work without interruption. In the evening we realized that no one was there. The reception was so full that we couldn't let anyone know. We also assumed that someone would come on the third day at least. The next morning we put up a sign on the door asking for cleaning. In short, no one came again. When we finally went to reception, we were told that this was an external service provider who had carried out the cleaning according to the documents, which of course was not the case! Other guests had also complained about this. Since we had already paid and therefore could not get a refund, we were treated to a drink at the bar and a chocolate bar for breakfast. So our ”suite” was not cleaned once in 4 nights, let alone the trash can emptied.
The highlight was when checking out, when I was suddenly asked to pay a bill. After I told them that I had already done this in advance, the receptionist said that this was just a blocking of the amount but that I still had to pay the regular amount. What surprised me most was that the amount did not match my booking at all. When I pointed out again that I had already paid, the receptionist said he had confused me with another guest and that I could leave...
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GGuest UserThe service was excellent, with staff being very friendly and helpful. I initially thought I would receive a low to mid-tier service given the price, but it turned out to be one of the best hotel services I've ever experienced. I strongly recommend this place and would definitely stay here again if I find myself in that part of the country.
SSummer-coolWarm service, great breakfast, although far from the city, there are 2 big supermarkets opposite the hotel, convenient shopping. The accommodation is clean and tidy, although it is an old-fashioned door key, but the sense of security is still enough.
HHeiko 海哥I got off the train took the elevator up stepped outside the terminal and saw already the bright entrance of intercity Hotel Berlin AirPort. What else could you wish for with two huge and heavy pieces of luggage, it can’t be better than that. Very convenient to stay if you have an early flight or want a super relaxed start the next day.
Room was clean and tidy, seems still very new. Nothing to complain about 😎👍🏼
GGuest UserSuper convenient for a quick overnight stay, close to airport. Shuttle service available for 3.50€ from hotel to airport. Cosy and homely feels.. free coffee and soft drinks available at lobby. 👍🏼
LLIANGHotel location is very good, right at the entrance of the train station, the train station has supermarkets and restaurants. There is a swimming pool and sauna on the ninth floor of the hotel, which can eliminate the tiredness of the journey. Breakfast is better, pure Western food, there is no way for students who can't accept it.
TThomas SuzhouThis is new hotel, conveniently located very close to the central train station in Potsdam. Take the exit to Friedrich-Engels-Straße, turn right and you already see the new nice looking building about 300 m away on the other side of the street ”Lange Brücke” (long bridge). The reception and breakfast area is on the first floor (Erdgeschoss), well lighted with large windows. Everything looks new, nice and neat. (No worries, no smell at all from construction materials or new furniture, also not in the corridors or in my room). The standard room I booked is small with minimalistic furniture, but I like it simple anyway. The tiles in the bathroom are real cool and nice looking, so is the carpet and color arrangement in the floors.
The staff was friendly, but you need to be a bit patient, as several if them are new and still being trained on the software to check in. 😊
No doubt, next trip to Potsdam I will chose the same hotel.
LLucien P. FantkeFantastic location. Friendly service. Good breakfast. But: internet super slow if working at all. No flexibility in bike rental. Staff tried to be helpful but wasn’t very knowledgeable in certain areas. Free welcome apples were a nice touch. Room itself could have been cleaner. Broken outside window. Tv not properly working due to internet issues. Water wasn’t refilled. Had to ask for refill during our 3 day stay (even we booked the luxury suite) especially on a Sunday when all shops are closed that isn’t very cool. Staff was very friendly about it but I would prefer service that doesn’t wait for me to ask for things.
MMikeJMJonesPhenomenal location for airport access, affordable, and frankly a wonderful hotel! Literally meters from the terminal entrance, the train station entrance, and a Rewe supermarket (which appears to be 24 hours, or close to it!). I am baffled why they would use a fluffy carpet in the halls when clearly most customers will have suitcases... that was a genuine annoyance... apart from that I love this hotel.
WWasssupDespite the 10mins long walk on main road to the hotel (they do provide sign to guide you), I really enjoyed my stay that is away from the city. The front desk staffs are very friendly in helping me in renting a bicycle and using their sauna.
A great place to unwind and relax with long cycling path. The breakfast is acceptable and filled with choices.
The front desk staffs also informed me that they do sell pizza when I come back late one night as everywhere nearby was closed
GGuest UserThe room was average, just OK. It was quite dusty due to the black furniture. The most important thing was that my 50 Euro deposit has not been returned to my card yet, and I don't know who to ask for the money.
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