Posted on Jan 24, 2026|Japanese Western Room with Shower booth
Tan Boon SinWe had a wonderful stay at Urakusatsu Tou, a brand-new hotel that truly exceeded our expectations. From the moment we arrived, we were warmly escorted by the staff. Although parking was allocated at a private outdoor parking area, the hotel thoughtfully provided an escort service, making the process very smooth and comfortable.
The room was spacious and beautifully designed. Communication was easy as the receptionist spoke fluent English. The hotel also provided pajamas and daily clothing, which was a lovely and convenient touch.
The onsen experience was outstanding—definitely one of the best we’ve ever had. You can immediately feel your skin becoming smooth after soaking, which made each visit incredibly relaxing.
We stayed for three nights with both breakfast and dinner included. Meals were served à la carte, and the menu changed daily, surprising us every time. The food was delicious and very filling—we were completely satisfied after every meal.
That said, there are a few areas we hope the hotel could improve:
• During winter, the room felt quite cold as the air-conditioning heater did not function properly and was unable to warm up the room.
• Breakfast hours could be extended a little later for guests who prefer a more relaxed morning.
• Providing a choice of pillows would further improve sleeping comfort.
• The blue indicator light on the room’s control panel remains very bright even when all lights are turned off, which can be a bit distracting at night.
Overall, this hotel offers excellent service, comfort, and an unforgettable onsen and dining experience. Highly recommended, and we believe it will be even better with these small improvements.
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Price per night from:$193
Posted on May 6, 2026
kuumi.The hotel was very clean, and the staff were incredibly polite. It was definitely worth the money I paid. I also got to try both types of private open-air baths, and the in-room open-air bath was spacious enough. All the meals were delicious and thoroughly satisfying. My only minor disappointment was that the next course was brought out very quickly, one after another, before I had even finished the previous one. This might have been because we had the 8 PM dinner slot. I'd recommend booking your dinner time early if you can. I wasn't able to choose and only had the 8 PM slot available. Also, I was advised that the earlier breakfast slots were recommended and that other times might not allow me to fully enjoy the meal, but that wasn't the case at all. Everything was fine.
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Price per night from:$211
Posted on Feb 16, 2026
Guest User
The staff here was amazing. The service was exceptional and the sanitary also really good. Not just that but the food wasn’t just good but also offered an amazing in depth experience into the deep depths of Japanese cuisine. I would recommend anyone to come here if seeking a quick easy nights rest as its close to transportation.
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Price per night from:$71
Posted on Jan 3, 2026
Chayaphol Leeraphante
The hotel is very popular among the Japanese traveller. Lots of Japanese with very limited foreign traveller. The communication can be a bit difficult at the hotel.
The room were cleaned but there is limitation of daily cleaning of the room. They only take trash out and change towels. The policy is to clean the room every 4 days.
When the hotel is fully occupied, there is a problem with the scarcity of hot water. We have to wait for hot water to be reproducing 2 out of 3 nights we stayed.
The buffet is very crowded and the food are pretty much the same for all 3 nights we stayed for both breakfast and dinner. Our highlights are the crab and the beef station for dinner and the live onigiri station for breakfast.
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Price per night from:$94
Posted on Feb 15, 2026
Kinyou
Facilities: Very comprehensive, most common amenities are available, but some in-room facilities are a bit old. Hygiene: No major issues, overall feeling was good. You even have to take off your shoes before entering the hotel, and you can wear socks throughout the entire hotel. Environment: Beautiful views and great hotel design, plus very attractive private hot spring landscaping. I think it met my expectations. Service: Nothing exceptionally special, but everyone was very enthusiastic in providing service, which I really appreciated.
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Price per night from:$156
Posted on Jul 31, 2019
XINGQI
The traditional Japanese hot spring hotel has two open-air hot springs, a soup of Chicheng and a soup of rock mirrors. When you take a hot spring, you can see the opposite mountain view and beautiful scenery. Laoshen Hot Spring is at the entrance of the tail owl, and plans to go to the tail to hike early in the morning. The woman of the hotel will hear that I am going to go to the stern, and I will help me to contact me for the next day to go to the tail of the bus. I feel that the service attitude is really touched.
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Price per night from:$81
Posted on Jan 3, 2026
Juanmaoliupian
This hotel has a lot of character. Even though it's a hundred years old, it doesn't feel dated at all. I didn't experience the issues with poor soundproofing or creaky floors that some other reviews mentioned.
The service was excellent! There's a free shuttle to and from the Kusatsu Bus Terminal, though you need to call to book it. If you don't have a phone, you can ask someone at the bus station to help you contact them. There's also complimentary coffee and snacks on the first floor. All the little service details really made us feel at home.
The public bath experience was great; it wasn't crowded, and both the indoor and outdoor baths were very comfortable. There was even water and essence available at the hair-drying station.
The room was spacious, and the futons were laid out in advance in the evening, which was very comfortable.
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Price per night from:$98
Posted on Nov 20, 2025
Guest User
The hotel is not far from the Kusatsu central area, about an 8-minute walk from the Kusatsu bus stop. I had booked a tatami room, but was given a twin room instead. The room was spacious with windows on two sides. The hotel's large public bath was spacious, although the outdoor pool was a bit small, only accommodating 3-4 people. Dinner was Japanese cuisine, but the variety and portions were limited, and the ingredients weren't particularly special. The staff were polite, and there was a shuttle bus to the Kusatsu bus stop. Overall, the price is worth comparing with other options before making a decision.
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Price per night from:$107
Posted on Jan 6, 2025
Guest User
Wonderful room, service, and overall experience. The room was equipped with a gas heater that quickly warmed the room up despite the January cold. There were also cups, a tea pot, satchels of green tea, and an electric kettle to prepare tea in the room. The onsen bath was very hot and wonderful and the futon and pillows were comfortable. 5/5 experience!
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Price per night from:$55
Posted on Nov 2, 2024
老虎!!今天心情。。。爽
This is a clubhouse hotel attached to a golf course. The golf course is very beautiful and is one of the best beautiful courses in Karuizawa. The service here is very good, the breakfast is very rich, will come again
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Price per night from:$89