At 3 AM, there was a knock on my room door. I thought I was dreaming, but when I woke up, the knocking was still going on. Looking through the peephole, I saw two men, one Black and one White. They didn't look like hotel staff or anything like that.
I didn't open the door, and they left.
I was about to go back to sleep when there was another knock, and I even heard the doorknob being turned.
I opened the door, and it was the same two men again. I asked them what they wanted, and they said a few things I couldn't understand before leaving again.
I immediately reported this to Trip.com.
The hotel replied that the guest was looking for something.
What does the guest looking for something have to do with waking someone up in the middle of the night and disturbing their privacy?
Why is it said so casually?
Since the incident, I haven't received a single apology or positive response from the hotel.
Everything went perfectly; we were in group of 8; 4 different rooms, all on same floor. The hotel was very nice, had great live entertainment. Every service staff we met was friendly & professional and I love, Love, LOVED the pool & hot tubs area… it was perfect!
The Hilton Garden Inn Fort Wayne is located next to Interstate 69 off of Exit 302. The hotel is just minutes from Fort Wayne International Airport and downtown Fort Wayne.
The Hilton Garden Inn offers amenities such as complimentary parking, WiFi, an on-site restaurant, 24-hour business center, an indoor pool, and a fitness center.
The hotel also has 2,200 square feet in meeting and banquet space available for up to 120 guests.
With a stay at SureStay by Best Western Salem, you'll be centrally located in Salem, 15.1 mi (24.3 km) from Kentuckiana Trading and 18.8 mi (30.2 km) from Scottsburg City Hall. This hotel is 18.9 mi (30.4 km) from Huber’s Orchard, Winery & Vineyards and 18.9 mi (30.5 km) from Beechwood Park.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby. Additional amenities at this hotel include charcoal grills and a vending machine.
Grab a bite from the grocery/convenience store serving guests of SureStay by Best Western Salem. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and microwaves. 45-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Welcome to the Hyatt Place located in the heart of downtown Evansville. With easy SR 62 access, we’re located within steps of Tropicana Casino, the University of Evansville and many of the area’s attractions including Victory Theatre, Reitz Home Museum and Evansville Children’s Museum. Enjoy close proximity to additional attractions such as Dream Car Museum, the USS LST Ship Memorial and Mesker Park Zoo or the Children’s Museum. We’re here to make your visit productive and enjoyable! Enjoy our complimentary breakfast.
I find from make my trip, very limited breakfast options, it is on highway and nearby indianapolis university. That is good for parents who coming for indianapolis university
The hotel is relatively new, the rooms are smaller than Hilton and Huanpeng, and the rest are generally satisfied.
Great
101 reviews
9.1/10
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GGuest UserEverything went perfectly; we were in group of 8; 4 different rooms, all on same floor. The hotel was very nice, had great live entertainment. Every service staff we met was friendly & professional and I love, Love, LOVED the pool & hot tubs area… it was perfect!
GGuest UserI was able to check in smoothly. The surroundings are very good. The interior of the room is simple and urbanized. It was a very nice hotel.
GGuest UserWhen we arrived we were greeted and provided with water. We had two rooms booked and was told if we wanted to be close, we would need to wait for a room to be cleaned. We opted to wait. We continued to wait and then had to get checked in to make it to the concert we had tickets for. So we all went into one of the booked rooms to get ready as the room was not ready for us. I found this not the best customer service as we had booked the rooms in the same reservation so they were aware that two rooms were needed and should have been ready for this at the noted check-in time of 4pm. At 4:30 the second room was still not ready so was not utilized until after the concert (12:30 am).
GGuest UserEveryone who worked at the hotel were nice and polite. The rooms were fairly clean but the fold out couch had really dirty upholstery. A good cleaning or replacement is overdue. I paid 200.00/night, which I thought was too high and received one-ply toilet paper that your fingers just torn through. Did not appreciate that at all. Tissues were a bit better but not much. Bedding was passable but pillows were pretty flat. The room itself was small. I feel that these things may sound picky but for the nightly price, I expected more. The hotel also does not do breakfast which is not reflected in the higher cost. I really liked the location which was the high point of the stay.
PPorsche chiangAt 3 AM, there was a knock on my room door. I thought I was dreaming, but when I woke up, the knocking was still going on. Looking through the peephole, I saw two men, one Black and one White. They didn't look like hotel staff or anything like that.
I didn't open the door, and they left.
I was about to go back to sleep when there was another knock, and I even heard the doorknob being turned.
I opened the door, and it was the same two men again. I asked them what they wanted, and they said a few things I couldn't understand before leaving again.
I immediately reported this to Trip.com.
The hotel replied that the guest was looking for something.
What does the guest looking for something have to do with waking someone up in the middle of the night and disturbing their privacy?
Why is it said so casually?
Since the incident, I haven't received a single apology or positive response from the hotel.
KKseniia KoshevaiaWe stayed overnight at this hotel. When I arrived, there was a party in the lobby, and it was very noisy, but despite this, nothing could be heard in the room. The room was very spacious. It had the bare minimum for comfort, and usually, in such hotels, more is expected. The breakfast for $15 is not worth the money. In regular hotels, such breakfast is included in the room rate. I’m unlikely to be willing to return there again.
PPotatoChipWe arrived in the middle of the night and told us that the room was checked in by a stranger. Only two people can share a bed.
We were told that our room is checked in by strangers and it is 3am in the evening. We have to share a king bedroom.
No toothbrush/toothpaste before you have a request.
There is no follow-up solution.
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