Family Hotels in Alberta, Canada

Friendly staff, ideal location, and a clean room to stay in. 10/10 would recommend.

This is the 2nd time I booked this hotel residence the first time March last year without a online booking then I booked through tthrough this year January 30 to February 3rd , I booked this hotel because it's been good service the first time I booked here and I had both times had good service. The hotel is a good location as it has bus service to downtown and southcentre that stops at chinook #10 & 15 + the Red line to somerset and Tuscany with easy transfer to the other lrt line blue line to saaddletown and 69st west end. I only used my hotel to relax and sleep other then that I was exploring and visiting family and friends. The front desk and cleaning staff was amazing 👏. The next time I vacation to Calgary expect a booking from this guy for a 3rd time.

Another great stay at Hotel 11. The check in is easy. The room was clean and WiFi was fast. I loved the water fountain at every floor. All in all, a lovely stay.

It’s very nice hotel and worth it for really cleaning. We came back today again.

I'm not the one that leaves bad reviews but I have to do this . This isn't your typical holiday inn you're used to . Far from it . Stains on blinds, not the typical spacious room I'm used to . The heating system made constant dragging noise at intervals all night . We couldn't sleep . Not what I was expecting . Then I called to see if there was an option to get the room upgraded , the lady that picked up was too eager to shut me off . There was no professionalism . Microwave was making creaking noise and the tv wasn't working when I checked in though that was fixed promptly when I called them in . I'll give them a 5/10. I've been to other Holiday Inns in Edmonton, and they are top class with very decent people at the front desk . This is just one old hotel trying to live up to the franchise name. Not close !!!!! Never again!!!

Frequent shuttles and supported front desk. The room is way better than four point and I love it

The cleanliness is actually OK, but it's quite run-down. The wash basin in my room was completely cracked and looked disgusting. I couldn't get through the two days I stayed there; it was a bit nauseating just looking at it. The breakfast was OK. Parking was convenient.

Good location, however in the faucet everytime you switch to hot or cold water something yellow spits out every couple seconds. There was a mini bar and we did not touch it yet still got charged for a peach water which I did not use and when I phoned once I got the bill they told me that because it was in my room I was charged regardless if it was touched by us or not. My partner and I did not drink anything from there and no one was in our room. Otherwise good location for going out in the downtown and very comfortable beds

Clean hôtel, efficient check-in process. Over all a classic best western experience. Bed a bit soft for my liking.

There was no receptionist at the counter while we arrived, so we had to wait for a while and checked-in. Staffs might be busy and not friendly as other hotels.