Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 12, 2026
JiashifeiJustFreeI originally wanted to book the hotel room type I stayed in for the first few nights, but it showed as fully booked, so I could only reserve this more expensive club twin room. It turns out the more expensive experience was not as good as the basic room type I had before, and I didn't feel it was any better. Moreover, when I checked in, I found that the room type that was shown as unavailable when I booked was actually available that day, and there were quite a few of them, at a cheaper price too. I'm not sure what Ctrip means by playing these games, and I'm very unhappy about it.
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Price per night from:SGD 690
Posted on Feb 12, 2026|Urban Deluxe, Guest Room, 1 King, City View
mandyshaoJust finished a three-night stay at the Fairmont, and since I saw the JW Marriott was also new, I decided to switch hotels to experience it for two nights. Everything was satisfactory, except the view was a bit ordinary, and there was a big construction site next door with a very noisy train.
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Price per night from:SGD 559
Posted on Dec 18, 2025
Daniel
The room offered great views of the Imperial Palace and Mount Fuji 🗻, which was a nice touch. The executive lounge overlooked the stunning Tokyo night view 🌃. It's also conveniently located, making it quick to get to Ginza and other Tokyo shopping areas, with plenty of popular local eateries nearby.
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Price per night from:SGD 894
Posted on Sep 19, 2023|Marunouchi Room
Guest UserThe hotel is very good, from service to hardware, and of course the price is very good! The location of the hotel is also very convenient. It is very close to the subway station and a convenience store is also nearby! A very comfortable stay!
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Price per night from:SGD 1,010
Posted on Nov 6, 2025|Deluxe King Room With City View
RouruodebunengziliThe location is superb, right in Ginza. You can step out and immediately start shopping, with Isetan and Chanel just downstairs. It's even more convenient than staying at the Aman.
While the hotel isn't huge and can't be compared to an Edition in China, it's excellent for Japan. The service, in particular, is outstanding. Every time you come back or leave, countless staff members greet you – almost to the point of being overwhelming!
The room is spacious, comfortable, and clean, and the bedding is incredibly cozy, especially the pillows. They're exactly the soft type I prefer.
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Price per night from:SGD 719
Posted on May 12, 2026
Anonymous UserThe service was absolutely fantastic, I couldn't be happier! 👍 The hotel's location is unbeatable, right next to Tokyo Station with tons of restaurants nearby. My favorite part, though, was walking into the hotel and being greeted by that unique Shangri-La scent. 🥰 And breakfast? It was a delicious five-star experience! 😋
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Price per night from:SGD 639
Posted on Sep 12, 2025
Tingshuo
The room was clean and tidy, the location was convenient, the service was excellent, and the breakfast was delicious.
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Price per night from:SGD 455
Posted on Jan 20, 2025|Japanese Deluxe Suite
Guest UserThank you very much for your wonderful hospitality. We were deeply impressed by your traditional atmosphere and attention to detail.
We especially owe a lot to Mr. Kimiwada for his kind and considerate attitude towards our requests and questions. We are extremely grateful for his consideration during our stay, which made for a very comfortable and memorable stay.
Mr. Kimiwada's professional attitude and attention to detail made the overall impression of your hotel even better. We hope that you will continue to provide such wonderful hospitality in the future.
We look forward to staying with you again. Thank you very much.
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Price per night from:SGD 877
Posted on Dec 3, 2025
_M1862136****
Centrally located in Roppongi, with a high-end Midtown shopping mall right downstairs. This area sees fewer tourists compared to Ginza and is popular among local affluent residents, with a well-developed dining scene. The hotel itself features classic and traditional decor.
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Price per night from:SGD 758
Posted on Oct 8, 2023
LazgolfWe booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing.
The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay.
Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name.
I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.
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Price per night from:SGD 1,099