The Atlantis, the Royal provides a great place for travelers to relax after a busy day. The Atlantis, the Royal is an ideal choice for travelers who want to take in the sights and sounds of Dubai. Dubai International Airport is the closest major transportation option, approximately 39km away. Traveling to and from the airport is easy with Dubai International Airport located approximately 39km away. There is no shortage of things to see in the area, with the SeaYou, Sea Lion Point at Aquaventure World and Dolphin Bay at Aquaventure World all nearby. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. If you are looking for a convenient place to stay, our guests have told us that this location is excellent. This hotel is a popular accommodation for guests traveling with families.
"Our check in time was 3:00 PM
While we checked in past 5:00 PM, when we reached room, housekeeping was still inside cleaning
The room was not ready 2 hrs past check in time?
Upon booking I had requested happy birthday decoration and called reception, they said they will provide complimentary dessert, it was not there, and they did not bring it at all during our stay
I called, they said it will come… but it didnt, they just brought fruits which we did not touch… much later after we checked in….
We had to call for our luggage too, it was delayed, it didnt reach after our check in, it seems they lost it…. Called back asking for luggage description
The room was very hot when we walked in, and AC was malfunctioning… at times it was cool but most times it was hot… and we had to call for that too
Overall, the hotel was beautiful, room was spacious, you can walk around endlessly in lobby and look around but you would not expect such hiccups to take place in such a high end and iconic hotel like Atlantis The Royal
Things we did not like:
- Room was still being cleaned 2 hours after check-in time
- Birthday requests and promised complimentary dessert were not fulfilled
- Delayed arrival of luggage
- AC!!! Room too warm 💔
- Had to repeatedly call reception for basic requests"