Posted on Sep 30, 2026|(Newly Renovated) Premier Mountain View Room (2 Double Beds)
David Ross Wandzilak⭐ Royal View Hotel Tsuen Wan — Beautiful Facilities & Great Beach, but Shockingly Poor Front‑Desk Service
My wife and I stayed at Royal View Hotel in Tsuen Wan, and the hotel itself is genuinely beautiful. The property is clean, well‑maintained, and located near a gorgeous beach, which adds a lot to the overall atmosphere. We also really enjoyed the pool and sauna, and the pool attendants were polite, friendly, and professional — a real highlight of our stay.
Unfortunately, the front‑desk service was consistently unpleasant, and it stood in stark contrast to the quality of the hotel’s facilities.
We arrived around 12 p.m. and were told check‑in wasn’t until after 3 p.m., which was completely fine. But without me saying anything, the woman at the desk responded with “those are the rules, too bad,” in a rude, dismissive tone. I hadn’t questioned the policy at all, so her attitude was genuinely surprising and uncalled for.
Later, when it was after 3 p.m., I went back to the front desk and asked, “Can I check in now?” A different woman looked at me with clear disdain and replied, “What?” in a harsh, unfriendly way. I repeated myself, and she continued to stare at me until another staff member stepped in and offered to help. The attitude from almost every person at the front desk was strangely hostile, as if guests were inconveniences rather than customers.
The same pattern continued when we asked about late check‑out. We were told, in another harsh tone, “There’s no late check‑out here. You need to leave before 12.” Again, the issue wasn’t the policy — it was the rude, unprofessional way it was delivered.
At one point, I asked a staff member if they had a razor available. The response was, “We don’t have razors, it’s Hong Kong law,” said in a very unpleasant manner. My 9‑year‑old son later told me that razors were available for purchase in the vending machine — something the staff member failed to mention. It would have taken only a few seconds to say, “You can buy one downstairs,” but instead I was met with unnecessary rudeness.
The contrast between this experience and our recent stay at Crown Hotel in Shenzhen, where the staff were warm, polite, and welcoming, was dramatic. At Royal View, the front‑desk staff behaved as if they were doing us a favor, and their attitude felt completely untrained and unprofessional.
It’s genuinely sad, because we loved the hotel itself — the facilities, the cleanliness, the pool, the sauna, and the beautiful beach nearby were all excellent. But the poor customer service at the front desk seriously affected our stay. With proper training and a more respectful approach to guests, this hotel could easily offer an outstanding experience.
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Price per night from:$89
Posted on Oct 22, 2026|Superior Room
Dengmama
Although it's a hotel with a history of nearly 30 years, the lobby is grand and airy with a wide view, featuring lovely plants, floral arrangements, and an outdoor children's playground.
The front desk staff were warm and attentive, and we were able to borrow a power adapter. All facilities are well-maintained, and the rooms are clean and tidy.
The location is fantastic and I highly recommend it—there is a direct skybridge connecting to Terminal 1.
<div>The hotel also offers a free shuttle bus to Citygate Outlets, which is extremely convenient.</div>
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Price per night from:$93
Posted on Oct 19, 2026|Club Premier Sea View Room
Jiong0623
Kerry Hotel, part of Shangri-La. The ultra-luxury sea view room is spacious, with a full-length glass window directly facing Victoria Harbour. The daytime sea views are crystal clear, and the Hong Kong Island skyline lights up gorgeously at night. The service is reliable and thoughtful, check-in was smooth, room cleaning was meticulous, and the bedding was comfortable. Having breakfast at a window table in Big Bay Café while gazing at the sea was wonderful, and the brown sugar Cantonese dishes were well-prepared. The Horizon Club afternoon tea and Happy Hour were exquisite and delicious. Right downstairs is the Hung Hom Promenade—rarely crowded with tourists, making it a great spot for a stroll or sightseeing. The hotel is also very close to Whampoa天地 (Whampoa), offering a vibrant local atmosphere. It's quieter compared to hotels on Hong Kong Island and the top choice for a getaway!
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Price per night from:$281
Posted on Oct 10, 2026|Deluxe King Room with Extra Bed
Anonymous UserThe hotel has a fantastic location, very close to the Tin Hau MTR station. Trams are just a few steps away, and there is an abundance of food options all around. For Hong Kong, it's rare to find a room this spacious. The bed and pillows were very comfortable, and the room was clean and hygienic, with complimentary bottled water provided. The breakfast was rich and varied, and the afternoon tea was also great with plenty of snacks. The sightseeing lounge on the 30th floor is great for taking amazing photos, offering a wide selection of teas and beverages, plus a kids' play area. All in all, choosing Empire Hotels was a spot-on decision for our two-night stay. I will definitely choose this hotel again given the chance.
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Price per night from:$119
Posted on Oct 23, 2026|Superior Room
Guest UserRating: 4/5 — ”A no-nonsense workhorse of a hotel with a stellar location and a squeaky personality”
To be completely honest, I chose this hotel purely out of cold calculation. I was attending a concert at the Hong Kong Coliseum, and the idea of ”walking to the arena in three minutes without even stepping outside” sounded like a dream. And you know what? Harbour Plaza Metropolis didn't disappoint on that front. Everything else, though, is a roll of the dice.
Location is its superpower. You step out of Hung Hom MTR station, walk across the covered pedestrian bridge, and a couple of minutes later you're in the lobby. No rain, no scorching sun, no need for a taxi. The hotel is connected to Metropolis Mall—there's a supermarket, pharmacy, and cafes right downstairs. After the concert, when all of Kowloon was gridlocked in traffic jams, I simply strolled across the bridge and was back in my room. That feeling of ”I'm already home while everyone else is scrambling for a taxi” makes it easy to forgive a lot.
And you will have to forgive a lot. The hotel is old, and it doesn't try to hide it. The hallway carpet probably dates back to the handover of Hong Kong; the room air conditioner hums like it's trying to achieve lift-off; and the check-in queue at the front desk takes about forty minutes. The staff are polite, but seem almost hypnotized—smiling and nodding while their eyes scream ”next!” On the bright side, the housekeeper was the sweetest person on earth and even left me a handwritten note wishing me a good day. It's a small touch, but it really brightened my mood.
A special mention goes to the ”eco-policy.” There is no toothbrush, no slippers, and not even a complimentary bottle of water in the room. You can buy all of these on the ground floor. Formally, it's about environmental care. Practically, it feels like a test of endurance. Pro tip: stop by the supermarket in the mall before you check in to save your nerves.
What came as a pleasant surprise was the swimming pool. Located on the 9th floor, it's open-air, has clean water, and lifeguards are on duty. After a muggy day in the city, it's an absolute lifesaver. The rooftop view of Hung Hom from above is surprisingly atmospheric.
The verdict. This isn't a romantic getaway, nor is it a place that will roll out the red carpet for you. It's a reliable workhorse of a hotel: it'll get you to your concert, let you get some sleep (if you're lucky with the neighbors and the AC), and feed you breakfast. For the price, it's a fair deal. But if you're expecting flawless service and pristine modern furnishings, you're better off paying extra and looking elsewhere. I'd stay here again—but only if I'm going to another concert.
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Price per night from:$149
Posted on Oct 8, 2026|Deluxe Seaview Double Room
Kelly_Xu77Choosing the Gold Coast Hotel for this National Day holiday was a pleasant surprise! The hotel is located by the seaside in Tuen Mun. It's very convenient to get to—you can take bus K53 or 51 from Tuen Mun town center, get off at Cafeteria Bay, and walk about 5 minutes to the hotel, or it's just around a 3 km taxi ride. Turning left right outside the hotel leads directly to Golden Beach, giving off great vacation vibes. The rooms are spacious and tidy. It features a swimming pool and a children's playroom (paid), making it ideal for family trips. Plus, there is a shopping mall nearby with plenty of dining options.
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Price per night from:$95
Posted on Oct 20, 2026|Deluxe Room
TebienengchidepangqiuHong Kong Disneyland Explorers Lodge is fantastic for families traveling with kids!
The room size is quite spacious by Hong Kong standards, so it doesn't feel cramped at all. The bed sizes are great—one large bed easily accommodates an adult and a child, meaning a family of four can comfortably share a single room. You can also request bed rails upon check-in, which gives great peace of mind when sleeping with little ones to prevent them from rolling out of bed at night. Such a thoughtful touch.
We traveled with elderly family members this time, and the connecting rooms design was especially wonderful. The interconnecting doors make it easy to look after both the seniors and the kids while still maintaining independent rest spaces. It's the top choice for family trips.
There are also plenty of activities offered at the hotel. Unfortunately, we spent our whole day at the theme park with a packed itinerary, so we completely missed out on experiencing the hotel's exciting activities, which was a bit of a pity.
The overall vibe is exploratory and adventurous, the environment is lovely, and the service is attentive. If you're bringing kids to Disneyland, staying here offers a wonderful experience. Highly recommended!
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Price per night from:$222
Posted on Oct 17, 2026|Mountain View Room - King Bed
LuyaomajirenjianA hidden gem of a hotel with incredible value for money! It offers the most free shuttle bus routes among hotels in Hong Kong, with direct access to Disneyland, Tung Chung, West Kowloon, Sunny Bay, Discovery Bay Pier, and the airport. The swimming pool is large, very clean, and features both sunny and shaded areas. The hotel is also part of a golf club, located in a luxury residential neighborhood. There is a 24-hour laundromat on the first floor, and the hotel bar has a big screen, making it a great spot to watch games. There are large supermarkets and convenience stores right next to the hotel, and plenty of surrounding dining options including Thai food, Western cuisine, and BBQ. However, the service and software side could use some improvement—the restrooms in the lobby that had signs were closed, while the open ones had no signs. The shuttle bus information is not clear enough and requires some figuring out on your own, and you need to book the shuttle in advance to get a small ticket. Also, the platform at Sunny Bay station shows the last bus is at 3:50 PM, but there was no prior notice about this.
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Price per night from:$92
Posted on Oct 21, 2026|Standard Twin Room
Ed_Ng
My stay at Regal Hotel was fantastic, completely exceeding expectations!
- Attentive service: The hotel staff were exceptionally warm and helpful. From check-in to promptly fulfilling every request, their service was efficient and welcoming, making me feel right at home.
- Convenient transportation: There are direct buses right outside the hotel offering easy access to bustling commercial districts like Causeway Bay and Tsim Sha Tsui, making getting around extremely convenient.
- Cleanliness and hygiene: The room was spotless, the bedding was comfortable, and it provided great peace of mind.
- Complete amenities: The hotel features a variety of restaurants catering to different culinary preferences. Convenience stores, Mannings, and all kinds of eateries are just a short walk away, making daily needs easily accessible.
Whether for getting around, dining, or shopping, everything was just perfect. It offers great value for money and I highly recommend it!
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Price per night from:$88
Posted on Oct 24, 2026|Premier City View King - Tower 2
LUCKY PILLOWWe stayed in room 4303 on the first night. The room itself was okay, with no strange smells, and the bedding was odorless as well. However, the bathroom cleanliness was very poor; there was mold on the floor and ceiling, and the shower area had rusty iron spots right where you step. For the second night, we were originally assigned room 7009. The moment I opened the door, I couldn't stay for even a second—the smell of mold was overwhelming. We were then moved to room 5503, which still had a moldy odor, though thankfully the bedding was fine. The bathroom, however, was even worse, reeking of urine. The place was packed with tour groups, and since I really didn't want to hassle with moving again, I just disinfected things myself and went to sleep. We checked out and left by 8:00 AM the next morning. I will never choose this hotel again; I've had non-stop sneezing since I got back because the mold smell was just too strong.
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Price per night from:$116