Family Hotels in West Java, Indonesia

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

The location of the hotel is near to tourist spot which is Braga Street. The room so spacious and i got connected room as per request. The breakfast menu is good, have so many choices from appertisers to desserts. Good job to the staff who gave really nice services to make sure we have comfortable stays. Will choose this hotel if we come again.

Excellent hotel with incredible staff. People go the extra mile here. I’ve been managed by young intelligent and very capable ladies.  They make the hotel run like clockwork.  There is an excellent Italian restaurant with beautiful authentic dishes.  As well, the Indonesian food is above par with some exciting stand out dishes; the duck, the beef rib (iga bakar) as well Lumpia and fish cakes.  Love the pool too.

The room was quite spacious, and the staff were friendly. The only minor issue was that the sheets and towels were a bit old/worn out.

My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.

Hotel is located at a strategic area and within walking distance to many restaurants opposite it. Kedai Soto Ibu Rahayu, Butterfield, Yujo, Tanmu Coffee, Padre Italian are the few restaurants nearby Checking in and out was smooth with friendly staff. Their staff are ever ready to assist and greeted me every time I see them on my way out or return to the hotel. That's hospitality and welcome of first class! Room was large, clean, air conditioning good, water pressure strong, bed comfortable and there's really no fault with the accommodation. Breakfast was reasonably good with mixture of local and Western food. A good stay and I shall return when I visit Bogor. Cheers to the staff as they make you feel welcome.

The staff are all very friendly. Location wise for us is amazing as we want a quiet place away from the busy streets. Food is good. Going anywhere is easily accessible by grab. Will definitely come back again in future.

We recently had the opportunity to stay at your hotel and overall, I truly appreciate the hospitality and facilities provided. However, I would like to share some constructive feedback regarding the pillows in the room. The pillows were too firm and unfortunately affected the quality of sleep during my stay. For a hotel of Pullman’s standard, I believe it would be wonderful to provide guests with a pillow menu or at least a choice between soft, medium, and firm pillows, to cater to different preferences. In addition, the towels felt rather thin and did not reflect the luxurious standard expected of a Pullman property. For a hotel of this caliber, I believe it would be beneficial to provide options for softer pillows as well as thicker, more comfortable towels for guests. I hope this suggestion can help enhance the overall guest experience in the future. Breakfast ok..

Staying at The Trans Luxury Hotel Bandung was an unforgettable experience! 🌟 Elegant rooms with stunning city views, exceptional service, and delicious breakfast options. The pool and direct access to Trans Studio Mall make it perfect for families. Truly a 5-star comfort in the heart of Bandung! 💎

Nice hotel, friendly staff, good location just walking distance to culinary places along Suryakencana road. Good breakfast and buffet dinner. Suitable for families and for group meeting.