Nice hotel ideally situated for pleasure beach and water park. Staff at the hotel were very helpful and the breakfast had a good selection for everyone.
Reasonably priced hotel with all the basics and friendly service. One girl changing the rooms when we were leaving saw me struggling with my luggage and hurried to carry it to the main door for me which I really appreciated. The room was clean and adequate but our stay was somewhat spoiled when we discovered that the shower was stuck on extremely hot..too hot to use temperature so we had to content ourselves with washing at the wash basin which we didn't appreciate.
The location of the room is great. There is an entrance to the amusement park within a 1-minute walk. You can see the sea when you cross the road. The room is newly decorated and the breakfast is good. It is a great hotel in Blackpool
Fair & Honest.
Negatives - 1) room (single with double bed) too small.
2) bar staff (gent) too cocky let the team down
3) no comeback when they checked my room out for cigarette smoke (from designated outside smoking area).
Positives -1) entertainment 1st class 2) all staff have obviously been well trained on how to respect customers. 3) very friendly holiday makers hotel 4) location
We were dissappointed in the car parking situation. It wasn't exactly made clear that you need to drive into where it was marked exit and press for them to lift the barrier. Then unfortunately there was no room so had to call into reception to find out where we could park it was a bit stressful and could have been avoided. The hotel itself is very secure as you need to press for access to the entrance. Once up to reception on the first floor we were welcomed and allocated a room. The room was very tired with marked and scratched walls and ceiling. The bathroom had all the ususl facilities but a great big crack was in the tiles on the floor about two and half feet long. The shower head was dirty and the bottom of the main door was peeling away. The bed was two single mattresses put together which were obviously well used and meant there was a bump in between which wasnt very comfy. The bar was expensive for drinks and the staff seemed to multitask serving and cleaning tables etc. Some of the same staff were at breakfast and it just felt a bit overall short staffed. The breakfast itself was adequate but basic. We did notify reception on checking out of our findings as we are not usually ones to complain but the issues do make a difference and some just general maintenance.
This is our third time staying at this hotel, and it feels like home. The hotel has a beautiful environment, and the lobby is not big, but it is very much like the living room of a country villa, very warm! In addition to the buffet breakfast, there is also a cooked-to-order breakfast, which is very exquisite and of high quality!
We checked in slightly early, reception staff were very kind, friendly and knowledgeable.
We had Lodge 248, the location was perfect , right beside the water and close enough to the Watersport centre .
The lodge was immaculate , the beds were huge and comfortable , the showers were super powerful, the terrace was good to sit outside and watch all the action on the Lake.
We only stayed for one night as we were travelling home , however we will definitely return again for a few nights to relax and chill out.
We were a family of 5, non complaints at all.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
Very Good
133 reviews
8.1/10
Price from
€63
per night
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6.9/10
LLunaBunnyThe location is great, but everything else is quite old and worn out. The service was quite bad, we did not have any towels or water bottles in our room. Upon asking, they said we are ‘supposed’ to get the towels from the receptions. And only the rooms with a fridge will have water bottles. Did not even offer to let us buy any bottles. As it was quite late when we realised we did not have any bottle of waters, luckily found a Co-op in 5 mins distance closing soon, we had to grab them from there.
The room had a partial sea view. But the bed was so noisy and squeaky even with the slightest movement. All the other furnitures were very old, no charging or plug points beside the bed.
If not for location, because the beach is quiet in front of the hotel, i wouldn’t have even considered it ever again.
One good thing about it was the swimming pool, it was very clean but the changing rooms could have been much better.
I have booked through Trip.com previously, so I know it has nothing to do with internet or 3rd party booking, it is just a very old hotel. And the pictures are quite deceiving.
MMatthew CharlesVery clean room. Amenities were excellent and staff helpful. Despite emails suggesting I needed an app for the key to the property I was provided with a key card, which I preferred. Excellent value.
PP40ULWThe hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
GGuest UserFirst time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
GGuest UserNice hotel ideally situated for pleasure beach and water park. Staff at the hotel were very helpful and the breakfast had a good selection for everyone.
GGuest UserWe had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
CCatherine GilliesWe checked in slightly early, reception staff were very kind, friendly and knowledgeable.
We had Lodge 248, the location was perfect , right beside the water and close enough to the Watersport centre .
The lodge was immaculate , the beds were huge and comfortable , the showers were super powerful, the terrace was good to sit outside and watch all the action on the Lake.
We only stayed for one night as we were travelling home , however we will definitely return again for a few nights to relax and chill out.
We were a family of 5, non complaints at all.
GGuest UserThe staff in the hotel are the best I’ve ever come across . I’ve stayed in a lot of hotels in the uk and the staff aren’t very better than any other I’ve been in . Please open one in Sheffield then we can ditch leonardos. Nice touch with the duck and pack of biscuits
GGuest UserAbsolutely fabulous weekend break set in beautiful surroundings, peaceful and we loved the wildlife. The staff were friendly and very informative and available for anything we needed. The food was lovely and everything very reasonably priced. We will definitely be booking another stay.
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