We stayed for one day. The breakfast was modest, but you probably won't go hungry. A huge downside was that the sheets weren't changed. I pointed out the dirt and hair on the bedsheet, and the staff member just said, 'So what?' She then brought another dirty sheet. It took three attempts to get a clean one, which was horrible. The toilet and sink were dirty, and people clearly smoke in the room, so there was a strong odor. There was a safe in the room, but no hair conditioner, cotton buds, or tissues. Maybe we've been spoiled by other 4-star hotels, but there was absolutely nothing here... They also put us next to a room undergoing major renovations, so there was a loud banging noise starting at 8 AM. Luckily, we had an extra three hours and were already heading out. I definitely wouldn't come back here. On the plus side, it's about a 15-minute walk to the train station.
Definitely a very very old heritage hotel with a lot of history! The hotel premises are stunning. The reception and lounge staff were so nice and helpful.
I do think, the hotel could do with a litte but of refurbishing especially for the rooms. But I cannot complain! Got the best deal, and had a really good time and the breakfast out in the garden under orange trees was like straight out of a movie! Loved it!!!
Great location, close to many more hip and happening hotels, bars, restaurants and cafes.
The overall service needs to be improved. The room needs to be checked before being handed over to guests. The reception/ breakfast area's air conditioning was continuous off. The quality of breakfast was just a tick in the box for free breakfast.
Hotel was very nice.Room service was not good.They didnt clean the room after telling them couple of times.Room phone was not working.Receptionist need to be more helpful and friendly.
The hotel interior is incredibly beautiful, and the room itself is spacious and comfortable. There's a safe in the room, which wasn't mentioned in the description. Despite facing the road, it wasn't noisy at all; we could sleep soundly with the windows closed. The only minor inconvenience was the lighting setup in the room. There's no main overhead light, just small bedside lamps. One lamp is quite bright, while the other is barely more than a nightlight. The switch system is a bit complicated; you can only turn off the nightlight along with all the other lights in the room. And if you want to turn on another light (like in the bathroom), the nightlight also comes on, which isn't ideal at night if someone else is sleeping. Breakfast was delicious, especially the pastries, pancakes, and orange juice. The hotel's location is quite convenient: about a 10-15 minute walk to the train station and a 40-minute walk to the Old Town. It's also close to the airport, about a 15-minute drive.
The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard.
Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved.
Lastly, the intensity of the Marrakech heat was truly remarkable.
Overall, I would rate the hotel a respectable 7 out of 10.
Much better than expected. I like the location being next to a hypermarket and public transport.
The bed was decent and there was actually a fridge in the room. My room was very clean.
The internet was good for one person. Speed was around 10up 5down. Not blazing fast but could video call and stream no problem.
I only paid the honest and correct amount of city tax compared to other places in Morocco.
Staff were friendly enough.
I would actually come back - decent value for money
Really nice hotel a 20 walk from the main sights of the city. The hotel room is small and the shower could have been built better to prevent flooding but the staff are nice and breakfast was tasty.
Incredible location and resort, with extremely helpful staff, unique scenery and high quality food and service. The wide array of animals are an absolute treat, with some rare examples. The food, meat and veg is farm fresh produced on site, with a wide variety of cuisines and flavours, every meal was delectable and a tasty filling. The resort is vast and continually expanding and it's a reprieve on all of the senses. The sights, sounds, smells and touch of the environment feels wholly authentic, and fits into the surrounding landscape. We look forward to staying here again in the future. The resort is still in its infancy, so the number of visitors hasn't peaked, which means it's nicely quiet and not inundated with many tourists. Therefore it's an amazing place for children to visit and, play in a safe location.
Great
22 reviews
9.0/10
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ММалинкаI absolutely loved this hotel. The lobby had fresh flowers, and the scent was amazing. The pristine white linens, the room size, and the balcony furniture were all fantastic 🤩. The breakfast perfectly suited my taste. There's some construction happening, as they're adding more floors to the main building, but it didn't affect our stay at all since our room overlooked the smaller pool. All our requests were handled incredibly quickly. It's a shame I didn't get a chance to try the spa; we only stayed for three nights and wanted to explore the city more.
BBrice PackA very nice hotel.
Two heated pools (30 degrees Celsius), one of which is indoors (1 hour per day, reservation required).
Three restaurants and several bars.
Perfect for enjoying the beautiful weather!
GGuest UserThis is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserIt’s a beautiful designed hotel, well located in a nice area with shops and restaurants. The rooms were spacious and clean. Friendly staff, great swimming pools and beautiful gardens.
Only con was check in. When a arrived in my jogging outfit and tired, no one of the staff offered to help me with my luggage. I guess because I wasn’t looking fancy, but that shouldn’t matter since I’m still a customer. Also at the check-in there were 4 staff members and one helping the clients in the queue. After 15 minutes one of the staff members asked the others to help the clients waiting for the checkin, this must be improved.
But it didn’t effect my stay. I stayed a week with my daughter and we had a really nice stay.
GGuest UserThe service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
TTOMOMII found this when I was looking for an all-inclusive hotel with a bathtub.
It took about 20 minutes by taxi from the city by 80MAD.
The taxi from the hotel to the city is 150MAD.
There is also a hotel shuttle bus to the city, but one way is one person 15MAD, the time is also decided, and the reservation is filled on the day, so we recommend using a taxi.
The staff at the bar counter and restaurant were all very friendly and the work was very friendly.
Amenities are not all slippers, toothbrushes, bathrobes, etc.
Also, since the power supply is European specification, I bought a transformer at 80MAD at a shop in the hotel.
The restaurant venue was buffet style for breakfast, lunch and dinner, and all the wine was white, rose and red.
From the Japanese sense, this facility and service cannot be available at this price, so if you have room for the schedule, I recommend staying once.
GGuest UserThe hotel was in a quiet location, the pool was nice.
Unfortunately our room was very disappointing. In our first room the AC was not working. Maintenance came to fix it, there was a slight improvement but still not great. Then whilst opening the shower door, the door fell off the wall. This looks like it was because the door had not been maintained. This is not what you would expect in any establishment - let alone a 4* hotel. It also had the potential to be very dangerous, luckily I was strong enough to hold the weight of the door before assistance came. The hotel moved us to a new room and gave us a nice selection of food in our new room which was nice gesture although we would have expected more. The AC in the new room worked well so the room change was welcome. Unfortunately, the fridge in the room was leaking internally so we had to throw away food that we were storing in there as it became damp from an internal leak. One of these occurrences we could probably accept but to have three issues with repairing is not what I expect from Accor. The hotel needs serious maintenance!
MMohamedIt was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.
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