Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
The room is spacious and bright, and the hygiene is good, but I couldn't find anyone at the front desk. I went downstairs to ask if there was a pair of slippers.
Overall stay was ok. It could have been communicated to us about not getting the top floor as requested in our booking online before getting the keys to a lower level. Our room was clean but there was a hole found in one of the towels and 2 washcloths were dingy looking as if they were not washed thoroughly. Only one of the elevators did not work, which would have saved patrons time waiting in line to get on. There should have been an ”Out of Service” sign on the door of the other elever, so at least some of us could've taken the stairs if possible.
Perfect spot to rest your head after spending the day in the historic district- it’s quiet, clean and beautiful. A quick walk to the riverfront and a fantastic view of the ships coming through on the river.
The hotel was right off of I-95 and the location was wonderful. When we checked in, we were welcomed by friendly staff and quick service. We went up to our room and it initially wasn't up to me and my partner's cleanliness standards. When we alerted the front desk they quickly moved us to a new room that was pristine. The night was quiet and comfortable with plenty of eateries nearby. Breakfast was served hot and over a long period of time, but it was lackluster by the time we ate. It's very much your standard hotel fare breakfast. Checkout was fast and easy with their express check out system.
Thank you!
The moment I entered the hotel was so good, the room was pleasant and clean.
The beds and all the furniture were so tidy and the room atmosphere was so good.
Overall hotel All corners were good !!
I will definitely use it again next time!
Enjoyed my stay Mrs Bridget was amazing she got me checked in early. The food was great for lunch and dinner. Brittany at the bar was very nice and fast service she helped make my birthday celebration memorable. Thank you to both ladies
Very Good
135 reviews
8.4/10
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TTianjiliuStayed here for seven days, overall good clean, the service is not the best, breakfast is relatively simple. More than a thousand nights in the hotel, if you can eat a very rich breakfast in China, but here, eat the same simple breakfast for seven consecutive days, a bit unbearable.
QQinianzhiyangThis type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.
YyuyuehhyThe hotel has a shuttle bus to the airport, which takes ten minutes to get there, which is very convenient. Although the breakfast is small, it is also exquisite. The facilities are not very new but clean, and it is worth recommending.
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
CCarly loves travel!We had an impromptu stay here when we had a flight cancellation. It was reasonably priced, had a really nice breakfast, and free airport shuttle which was really convenient. Room was clean and spacious. Nice that a couple fast food places were in walking distance for a quick bite. Definitely would recommend this hotel for any airport refugees.
JJohnny B GoodI didn't know anything about airport hotels in Atlanta. I was looking for a convenient hotel with an airport bus. And the Westin was one of them. The airport bus was good, it departs the hotel on the hour and half hour (ie 8pm and 8:30pm and 9pm, etc). The drive to airport is over 10 minutes. I saw some hotels can be accessed by Sky Train. Actually those hotels are easier to access (which I did not know). The Sky Train is free, it leaves every 10 minutes from the airport station, and it's only 1 short stop to the hotels. So that is quicker and easier. I did not realise that before my stay.
The Westin hotel is ok, not the newest but not bad overall. My main problem with it is that it faces a highway and it's quite noisy. I complained that the room they gave me was noisy and I asked to switch to a room that's not noisy. They gave me a room in the other wing of the hotel also facing a highway but a bit less noisy. I did not have the energy to complain again. The shower was ok, not bad. I like the African American woman who was driving the airport bus, she was very polite and friendly and helpful.
I was tired after a long flight to Atlanta. So I wanted to go outside and get some fresh air. I asked them about walking around outside, the response was that it is not really safe to walk outside in the area. But if I wanted then I could walk in the parking lot.
GGuest UserOne room Rm#511 did have TV service. Also, the bathroom non on the sink was very loose water was getting everywhere. However, I was then moved to rm#509. Moreover, despite of that a house keeper by the name of Jay was a tremendous help and host. If I ever come there again, I desire to see him.
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