Featured facilities: Hot springs, Spa, Massage room
Very Good
108 reviews
8.5/10
1 night
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8,6/10
Very Good
ВВладислав ДемьяновWe spent 2 nights there. The location is great, just 15 minutes drive to the Parks. The territory is big, beautiful. there are many facilities (like BBQ zones, pools, hot tub).
the apartment is furnished with everything you need (washing and drying machines, kitchen, bath etc.). The apartment needs some renovation - the furniture is a bit worn-out.
Our stay there could have been pleasant unless the service:
at the check-in we were offered 150$ as a gift for new customers if we attend a tour around the hotel. we agreed. The following day we arrived at the meeting point, filled some papers, they took 1$ from our bank card (to check if it works) and then we were given another bank card with 150$ deposit. Then a manager came and told us that as not all of us speaks english fluently, they refuse giving the tour, and charge 150$ from our card. We asked to call the head manager, she arrived only 30 minutes later, took the gift card and gave us the receipt only when we said we were going to call the police.
To conclude, we wasted more than an hour, didn't get any apologies for such unprofessional behaviour.
although the hotel itself is good, the behaviour of the staff is far below the level of Sheraton.
not recommended
DDavidSecond time staying at the Naples Bay Resort but this was the first time in one of the cottages. Great location and only a 1 min walk to the main pool complex.
We had a couple of issues with the cottage when we first got there but the resort had them all resolved within hours.
The whole resort is beautiful and a short walk to 5th Avenue and Tin city. The pools and amenities are great, it was a self maintained cottage so no daily housekeeping as you would get with the hotel, if staying longer I’d like to have had housekeeping come at least once tho.
The cottage was clean although attention to detail wasn’t there e.g. dust on top of pictures, bed frame etc… but generally was clean. It had everything we needed, they supply towels and toilet paper (a few) and a few other things like detergent. Kitchen was well stocked and had more utensils than we would ever use.
Overall a great stay and we will be back.
AAidefeiyouerThis place is incredibly convenient for all Universal Studios parks, offering direct round-trip shuttle service. The room cleanliness and service were also very good. In the lobby, there's a Universal Studios service desk where you can buy park tickets, Express Passes, and book your shuttle. They even have a car rental company on-site!
GGuest UserGood value for money, the villas are worth it for a group of 4 people. Although they are advertised for 8, for a total of 8 people they are too small.
GGuest UserUn desastre
Los ascensores no funcionaban. Para usarlos había q esperar media hora
Los muebles de la habitación 2102 B rotos
No habia sillas ni mesas en el balcón.
113801007814The hotel is very good, the location is good, you can walk to a large shopping mall in five minutes, there are many choices for shopping and dining! There is a steak specialty restaurant in the hotel, which has a good reputation!
GGuest UserThe beach is OK, no outsiders allowed! The overall guest room facilities are average, almost all made in China! Including toiletries! It is best to bring your own toiletries! The view is nice! Not worth staying for two days! The Japanese food in the lobby is ridiculously expensive because the cooking level is too average! A meal for two people is $126, + this + that fee, and finally charged $210.58. The additional fees are really high! There is no Trump's taste at all!