Hotels near Museum of Colours e.V., Berlin

I had a nine-night stay at this place for the purpose of an Erasmus+ project. The rooms that we were given had a private bathroom. The room I shared with two other people was not that spacious, but, overall, was OK. The bathroom was OK. The lounge was also nice and we could relax with the rest of the members of the team there.

The front desk staff was very accommodating in getting me into my room quite early after an overnight flight. Rooms leave much to be desired. Beds are very tiny - what a toddler would sleep on. Beds are very, very firm. Room and bathroom weren't very clean. I had my 'do not disturb' sign on my door and received a knock from housekeeping. Repeatedly. When I went to the door, thinking the sign must have fallen off, the housekeeper pushed past me, handed me my 'do not disturb' sign and insisted I replace it with the 'clean my room' sign. It is a 20-30 minute drive to city center. The area is questionable for walking around on your own as a female traveler.

The hotel is clean, modern and well-staffed. What was missing for us was warmth and the expected level of hospitality. During our 5-day stay, nobody ever said hello, goodbye or communicated in any manner unless we asked a direct question. When I checked out, the only thing the receptionist said was to remind me I had borrowed an electrical adaptor and to return it. I travel frequently and expect hotels to be warm and welcoming. Also, when I checked in I was given no hotel information other than the E25 breakfast hours. I'm sure it's wonderful, but I since only have coffee, there is no reason to pay 25 euros. Because we didn't go to breakfast and the receptionist didn't tell us, we missed many features of the hotel we might have enjoyed. To further our disappointing stay, there was no printed hotel info in our room other than a book about the featured artist. I hate QR codes, but when I scanned the hotel's, it gave sp**** information. The hotel lobby isn't welcoming and I didn't go to the bar until my last night so was unaware of all the things Art'otel would have liked me to know. The magazine was interesting and beautiful. Why isn't there a copy in guest rooms? The local information and maps were available in the breakfast area, but we didn't go there and weren't offered them by hotel staff. One of the reasons I chose the hotel was the pictures of beautiful bathrooms with tubs. Sadly, the website fails to mention that tubs are only available in expensive suites. Our visit, while nice, was overpriced. We paid for hospitality and a good room, but only the room was up to the expected standards. Very disappointing.

An excellent place to stay right next to the subway stop so very accessible to all parts of the city. Only 2 stops away from Checkpoint Charlie too. Room is very comfortable and cosy. All the staff were friendly and there is a nice bar in the hotel.

Everything was perfect until the morning of departure, when the service staff knocked on the room door at 8.30 in the morning to tell me to check out because they had to clean, although on Booking, check-out was provided until 12 o'clock.It somewhat erased all the charm until then.

Next to HB Biergarten and Alexandraplatz Station. Good spread for breakfast, however, the menu barely change over 7 seven days. Just be aware that there are no amenities (toothbrush, kettle, fridge, cup for hot beverages), so do bring your own. Wifi connectivity is excellent throughout the hotel. Avoid arriving on Sunday, as most shops will be closed.

This hotel has 5 room types, i booked an Executive apartment, which if the second top room type. I am a solo traveller, but liked the room layout and the extra space. I checked in on 30/03/22 for 3 nights and was allocated room 107. On opening the door i immediately thought it did not exactly resemble the pics i had seen for an Executive Apartment, it was big enough, but just not what i was expecting. The kitchen area was locked up with a shutter over it, which i thought strange. I literally just in the room for 5 minutes and went out exploring. I checked with reception about the kitchen being looked and they asked if i wanted it unlocked to use, yes, that's why i booked that room type, the fridge with freezer compartment for ice and cold drinks. I came back about 5 hours later and the kitchen was indeed unlocked. I was going to shower and looked for the bath robe and slippers which should be in the room, but nothing was there. it was at this point i was sure this was not the room type i had booked. I checked on my phone and looking at the specifications was sure i had been given the wrong room type. I went to reception to enquire and spoke to the duty manager, he printed off 2 pages to show the difference between an Executive Apartment and an Apartment (the top room type), although the same pics had been used to advertise both room types, there were some differences and he stated that my room was larger than most in the hotel. I was still unsure, but accepted what he said and i collected a bathrobe and slippers, the reason they are not already in the room was due to ongoing Covid restrictions. I still felt that i was in the room room type, it was large, but a lot of the room was taken up by a wet room, which was adapted for a wheelchair user and this made the room an awkward space with a lot of dead space. As it turned out, my flight home was cancelled and i ended up staying only 2 nights, so didn't pursue things further. On returning home i checked the room specifications on the website and room 107 is not up to the specifications advertised or as soon in the pics. two main reasons. 1) Executive Apartments have a sofa/sofa bed and can sleep up to 3 people, room 107 had no sofa/sofa bed and this room could only sleep 2 people max. 2) Executive Apartments have a separate seating area, a table and chairs where you can sit and eat, this is clearly shown in the pics too. This was not in room 107. The only seating was a chair at the desk and one other chair. I think room 107 is a superior room adapted for a wheelchair user, but was given to me as i was a solo traveller and dd not need the capacity to sleep 3. I wanted the sofa/sofa bed to sit on and relax, that's why i booked a room with that in it. I am only writing this review, as 3 emails have gone unanswered, one to novum hotels 10/04/22 and two direct to the hotel 12/04/22 and 20/04/22. I do note that the hotel responds to some reviews on here, so perhaps you could get back to me, as I would

Everything without a problem. Good breakfast. Elevator. Only a few parking spaces. You can park on the street. Pleasant surroundings of single-family houses. Perfect for a short stay. Quiet, no parties.

Very convenient location, just 3 mins walk to Main Station. Signed up for member for free and received free city transportation travel card (S-Bahn, U-Bahn, Tram, Bus, VBB). Breakfast at ground floor dining hall with variety of food. We enjoy the button mushroom stew with herbs, croissant is very good as well. Reception are friendly and helpful. No teabag, coffee and kettle in the room. Ground floor have bar, can ask for hot water from there. Room is clean and soundproof is super great even just right beside Main Station.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.