PC71985
October 23, 2023
Very disappointed in what we got from this hotel for the price, would go as far to say its the worst value hotel I've stayed in, and I travel quite a lot. Firstly, well located, Porter Station right across the road, plenty of shops, bars and restaurants nearby too. Also a very nice area. Despite being on a busy main road, our room, at the back of hotel was reasonably quiet. Bed very comfortable, albeit exceptionally high off the ground. Great TV with a good selection of channels. Coffee machine in room, filtered water and ice available in basement. Staff very friendly and helpful. Decent wifi. The reasons for the low rating. Room was very basic. Didn't even have somewhere to hang my coat which is a ridiculous oversight. There are a few hangers for clothes, but the space was too short for my long coat. Hairdryer was poor in bathroom, but also no power outlets near mirror in hallway to use. The soap provided was disgusting, it left a real oily residue when used, which took some time to get off. Seen a number of reviews say the same. Test your products before supplying to your customers. Shower curtain! Why on earth would you put a shower curtain on a walk in shower, it kept blowing into the limited space in the shower making it very uncomfortable to shower. Also it was very small and didn't stop water getting everywhere! No room service! This is a 4 star hotel, I don't expect to have to go down and ask for towels or room to be made up, covid is no longer in effect, change this policy. No fridge in room, this is again another shocking oversight I assume, never been in a 4 star that hasn't a fridge, usually you'll get a mini bar too, but not here. The room itself was just very small, was difficult for 2 people to move around with 2 cases and the bed. Also the only chair in the room was tucked into a corner too close to the bed to actually sit on to do your footwear, sitting on bed wasn't an option as it's so high off the ground. As I mentioned, in terms of the cost and what you get, I would rate this hotel as the worst value I've ever experienced anywhere in the world. Would not recommend!