Popular Cape Town 4-star Hotels

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

Hotel was at a good location perfect for planning tours and close to the waterfront and many places around the staff were friendly and accomodating breakfast was amazing loved the variety of food room was okay I would definitely recommend this hotel to travellers. The view is amazing from the bedroom overlooking the mountains from all directions

Upgraded to a Loft suite. Excellent (once the air conditioner unit was explained). Staff great. Housekeeping a bit too eager. On site restaurant Liberty's seems slow and disorganized, even for South Africa and especially for a Hilton's. Free shuttle to V&A Waterfront every two hours. Walking distance to the Old Biscuit Mill (a Saturday morning must-do). Regular and reliable taxi service around Cape Town at reasonable rates, for drop off and pickup. Airport shuttle. Neighborhood was very safe Don't pre-book tours before you get here; Yasir and his team will take good care of you.

The hotel was out of this world.The staff were friendly and extremely helpful .The hotel’s cleanliness was breathtaking .My room was nice and spacious The hotel bar has an outside are where you can chill and have a cocktail .The hotel also has a restaurant,you don’t have to order in or go out to eat because the food was very good .I cannot wait to be back and experience the pool area

Advantages: It is close to the waterfront, the room is okay, and the space is large, with a separate living room. Disadvantages: Although it is close to the waterfront, the front and back buildings perfectly block all the landscape, and the waterfront and the Table Mountain cannot be seen. The worst part is that the hot water in the room is not automatic. My partner and I turned around for a long time and found a button. The water wasted for a long time. One person finished washing the other without hot water ... The worse thing is, A 1,000zar deposit was charged. My partner and I forgot to take the deposit when checking out, and they did not remind me. Then we took the deposit bar to retrieve the deposit, saying that the envelope in which our deposit was placed was missing, and we asked him to adjust the monitoring. One of them said that they could not take money from other places, but that the person in charge of the monitoring room was not there. We have to wait for the buddy who checked out the next day to come to work to pay the deposit. We also left our contact information and said that it resolved it and called us, but we did n’t call until the next day. Fortunately, we did n’t rush to rush the plane that day. The next day we went to get the money and the little brother took it out. 1000zar returned to us. I think as a hotel, the deposit bar is the proof that you owe the customer money. No matter where you keep the deposit, it should be returned unconditionally at the first time. If you do n’t lose your envelope, do n’t dare us. Those who check in must remember to take the deposit bar, we are fortunate to save it this time, otherwise they will be hacked. As a large hotel, the quality of employees is very problematic.

This is a very nice (new) hotel close to the downtown and Waterfront area. A twenty minute walk to either location (not an easy walk) - they do have canal water taxi service available to take you to the waterfront. Definitely worth the experience. The breakfast service is delightful but can get crowded at times due to their catering of large tour groups. Rooms are nice, AC unit works very well, showers hot, tv selection extensive, and service awesome. Recommend for those looking for a very nice hotel at a reasonable rate. One downfall to the hotel / location is that is bucks up to the container / shipping area so when vessels come in you will hear a lot of container unloading noise at night. Ask for an ”even” numbered room so you are on the opposite side and you get a view of Table Mountain

The location of the President Hotel is very good. It is the preferred hotel recommended by South African friends. It takes only 5 minutes to walk to the beach. We booked the Ocean Classic Room (with balcony). There is no picture of this suite type on Ctrip. I have been worried that I can’t see the sea view. In addition, the big bed can be split into 2 single beds by the hotel. The hotel arranged us in rooms 647 and 648 (the highest 6 floors of the hotel), which are located in the northeast of the hotel. You can see both the sunrise and the sunset by the sea. It is really a super invincible sea view room. Since the two rooms are next to each other, there was a dinner party. The hotel does not provide toothbrush, toothpaste and slippers, you need to bring your own. The breakfast variety is very rich and there are quite a lot of choices. Most of the tourists in this hotel are European and American guests, and I didn't see many Asians. There are 2 large bottles of pure water (1L volume), coffee and tea bags in the room, among which black tea is a specialty of South Africa, you can try it. The hygienic condition of the hotel is OK, and the bathroom supplies are average. The hair dryer was in the drawer of the desk and I couldn't find it on the first day. The guest room is cleaned every day, and a tip of 2 dollars is prepared for the service staff every day, just put it on the bedside table. South Africa uses South African standard plugs, so remember to bring them with you when you go abroad. Alternatively, a 2-pin round plug can be used.

I don't think it is a four stars hotel, there is no breakfast, no lunch, no gym, the receptionists are all cold. Regardless I checked in very late, but they required all to check out by 11am. That is really inconvenient. I book the family room, the sofa bed is next to a very noisy air-conditioner outlet, and the sofa bed is too heavy to move, maybe it was fixed to the floor. Will not consider to stay there again.

Bad price! The rooms are small and the facilities are simple. Compared with the Westin next door, the price is a bit cheaper, but the accommodation experience is much worse! Not recommended.

The location is super good, the room facilities and services are average, the surroundings are safe, and there is a large shopping mall in the annex, which is convenient for shopping and suitable for tourism and business trips. The hotel room is a loft with average facilities, and the hot water for the bath is unstable. General front desk service.