Guest User
November 24, 2024
Terrible service. As we arrived we were told there's no room for us, thought we had a reservation. The receptionist tried to fool us, saying that he had already contacted trip.com and we will have our money back on the bank card. But I looked up in the application and our booking appeared still available. So I asked him to quit my reservation, he started to yell on me and tried to talk down to me. So I complained to trip.com. They helped me out, thanks for that! Finally, the receptionist said, that he didn't "want to have problems" and that he had a room for us, but just for one night. I checked it on the site, and it was said, that they had rooms for the next night, too. But for some unknown reason he didn't want us to stay longer.
Also you should check their reviews on maps, it's much worse than here.
The room though wasn't dirty, and I saw no insects, and even the towels were nit stinky, so no claims for cleaning services