"I am satisfied with the hotel's service, price, etc. overall."

"Our experience was far below the level we expected from a hotel of this category. Unfortunately, the problems were not isolated, but affected almost all important areas of the hotel: reception, rooms, restaurant, pools and facilities. Reception and services: The reception is frequently served by a single person, even when a queue of 3–4 customers forms. In these conditions, the waiting time can easily reach 10–15 minutes. Cleanliness: The general cleanliness is superficial, both in the rooms and in the common areas. We even found dead insects in the bathroom of the room. The carpet is stained, and the furniture in the rooms shows an advanced degree of wear. Restaurant and food: The culinary offer is very limited and repetitive, practically the same food being served throughout the stay. Some dishes are excessively salty or spiced in an unusual way. Even the usual hotel products, such as honey or mustard, are missing. The coffee machines are also far below expectations: instead of decent coffee, they mainly offer powdered drinks, often overly sweet. During meals, there is often a lack of cutlery. Worse, we encountered insufficiently washed cutlery and crockery, with stains and even food scraps. The tables in the restaurant are often stained and not properly cleaned before being occupied by the next customers. The clearing of dishes is very slow, so the tables remain laden with used plates and glasses for a long time. The atmosphere created effectively discourages you from staying after the meal to enjoy a drink in peace. Wi-Fi: The Wi-Fi connection is practically non-functional. It does not work properly even in the lobby and even less so in the rooms, regardless of the time we tried to use it. Rooms: We booked two accommodations – an apartment and a double room – and in both cases the safes were faulty and could not be fixed. There was also an issue with water dripping from the ceiling in one of the rooms, apparently from the indoor air conditioning system. This issue was later fixed by the staff. Outdoor pool: The water in the outdoor pool appears clean, but the area around it leaves a lot to be desired. The paving is not washed and cleaned sufficiently throughout the day, despite the high customer traffic. Some sun loungers are damaged or broken and inexplicably continue to be left for guests to use instead of being repaired or replaced. Children's pool – safety issue: This is one of the issues we consider to be the most serious. In the children's pool area, some steps and tiles are broken, chipped or chipped. The areas in question were not properly signposted, with a real risk that a child or even an adult could get hurt or cut their leg. The area near the playground also has obvious cleanliness problems. Indoor pool: Although at first glance the water appears clean, the overall impression of the area is exactly the opposite. The pavement and the spaces where customers should place their towel or bathrobe are dirty. In addition, "

"The worst experience in this "hotel" changed our understanding of the word "Prestige" (with which the place is named) forever. We stayed with family and friends and had five rooms for a whole hellish week. Thank you to "Tez tour" for the ruined vacation. First of all, I don't understand why the motel is called a five-star hotel?!🤯 The first impression is the entrance through a garbage dump, the service staff is not just incompetent, but complete not in place where they'rebelong. I even watched the cleaning lady directly attack the guests all week, harass them and constantly nag at everyone and just spoil the mood. Everywhere all drinks, coffee, tea, wine, beer, cocktails, etc. everything is made in thin plastic glasses, just mountains of plastic. A number of people have injured their feet in the loosen pool tiles and much more..."

"This hotel is overcrowded, which in itself isn't a problem, but as a result, the service is inadequate. The cleanliness of the rooms and especially the bedding is downright substandard. We had sheets with stains. The breakfast was very basic, and the coffee was undrinkable. Fortunately, there was an option for us to spend the time elsewhere."

"We went there with my family and close friends. Before going, we read comments saying the food was very good, but it wasn't. Some food was very greasy, for example, the spaghetti and pasta. There was sauce on the spaghetti, but you couldn't even taste it because of the oil. The pasta had melted and hardened cheese on top. We stayed for 3 days, and the same food was served for 3 days in a row; only a few options were different. The pool was very small. Swimming was really hard because before swimming, we always had to check in front of us and behind us so we wouldn't hit anyone. Also, when there was an activity in the pool, there was no space left for other people, so we had to get out all the time. Other than that, all the staff members I saw were respectful. This includes the staff who cleared the tables at breakfast, lunch, and dinner, as well as the staff working at the pool bar and the lobby bar. They were always chatting with us and asking questions, which was really fun. We also liked the cleanliness of the rooms very much."

"Everything about this hotel was great. Food good, price great, plenty for kids to do. Not many English people there but we prefer it that way anyway. Not really one for making friends. Had a full chilled time "

"The food is amazing, varied. The food is delicious. The pool is open until late. I recommend it. I recommend it to everyone. Come visit."

"This was our first visit to this hotel. We came with friends to spend the New Year’s Eve . We loved the place. Flawless check-in, perfect service, great rooms, very tasteful food. I am recommending it on 100% without any hesitation and would love to come back again."

"Hello. This is my second time visiting this hotel. After a first wonderful experience, unfortunately, a very unpleasant one followed. Unfortunately, our experience at this hotel was extremely unpleasant and disappointing. During the stay between 06/07/2026 -11/06/2026 money disappeared from our room. The money was in the room, and their disappearance was found on the last day of their stay, I want to mention that until the last day the money was in the safe. I immediately noticed the situation of the hotel representatives and asked for explanations and verification of what had happened. We consider it absolutely unacceptable that a guest cannot feel safe in their own hotel room. Regardless of the circumstances, such situations should be treated with the utmost seriousness and transparency by the hotel management. Unfortunately, the way the situation was handled left us with a bitter taste and significantly affected the entire experience of the stay. After we stayed for about an hour because the IT department could not determine the person who used the access card for the camera (there are no rooms in the hallway) came the answer, that indeed someone opened the door around 10:00 just to check if we had cleared the room. I don't understand why someone has to check the room if the check-out is normally done at 11:00 - I think it could be announced at the reception when I left the cards and released the room... I recommend those who choose this hotel to be very careful with their personal belongings and to use the safe. Instead, I can say that the food was good and diversified as on the first visit."