NG Phaselis Bay

Firstly let me say that this is a beautiful hotel with amazing grounds and swimming pools that make you relax instantly. The view of the sea and the hills are amazing and you do feel special being there. The entertainment and the food need a rethink though. The hotel has a number of restaurants and I will rate them as follows The Chefs Steak - costs 50 euros per head to eat here but the food and service are outstanding. Burger and Beer - costs included in stay - very easy eats and good service. Capella - Italian again 50 euros per head - food was not great and my partner was given the wrong main course ( overcooked and cold). Nautilus - good food and cafe style - 24 hour service. Cuisine - the buffet restaurant - great choice , great service team, accommodating chefs but the problem here is that the Hot food is not hot. This seriously needs to be looked at. We did inform the team and a few times the food had to be reheated. We arrived on the last day of the season and there was a halloween party that night - spectacular and well organised. The day after all entertainment seemed to be ceased and things went indoors to the bars and lobby. Very dull and a couple of nights the entertainment was only Karaoke. They need to think of better ways to engage the guests in the late season. Finally I want to single out Nazir as our host who was a lovely young man who listened to our gripes.

We’ve just come back from here after 11 nights.First of all we did have a really lovely time here the hotel has the wow factor very classy, clean hotel with beautiful surroundings. On our arrival we was greeted with champagne and chocolate strawberries and check in was easy. We was shown to our room by our host Omer. Our room was spacious and kept clean. The beds very comfortable and we had the choice of different pillows from the menu. We had a sea and pool view room in the main building the rooms are very sound proof. All the staff we found to be friendly. The main pool was heated perfect for this time of year and lots of sun beds however you had to get up by 7.30 to make sure you had a decent one. As the week went on the hotel did empty out so wasn’t as bad. The beach areas were lovely and the sea very clear. We did have a beach cabana twice Ali looked after us and made sure we had everything we wanted. Our girls (9 and 6) loved the water park and the kids club. While we was here we celebrated Halloween however on 1st Nov not 31st Oct! They did go all out with entertainment and disco. The entertainment at the beginning of our stay was good however as our week went on it was very samey even our girls commented. Not sure if this is just because the season is ending. Now to why I’ve not given 5*: - firstly the food! In our option it just wasn’t 5* standard. It was good quality but mostly just luke warm and they repeat the same old dishes in the main restaurant. Fed up with cold beans for breakfast we did tell them they had no idea what we was going on about. Twice we had hot beans. The omelets were good at breakfast. We also didn’t like the fact that it wasn’t self service some stuff was but most of it wasn’t. By the time someone served u one thing the rest of the stuff on your plate went cold as it wasn’t very warm in the first place plus Russians like to push in they clearly don’t know the meaning of queuing!! Couldn’t even do a bit of toast yourself at breakfast. I get it’s to give bit more of an exclusive feel but personally would rather service my own food in a buffet restaurant. Also I felt that there wasn’t much choice for vegetarians I don’t eat red meat and ended up most nights eating same stuff. Got bit boring by the end. We did go to the al carte Chinese Resturant one night that was really good but at €50 each! I think in ur stay you should get at least 1 al carte free. The beach snack Resturant was nice food was always served hot in there. The cocktail bar was really nice enjoyed some lovely cocktails in there and we loved the patisserie shop for the chocolates. Also the food labelling wasn’t very clear our daughter has a peanut allergy we just stuck to food that knew was ok for her. She wanted some cake from the dessert stand which has NO labelling on any cakes when we asked is there any peanuts in it they didn’t understand us so we didn’t get any. This is not very good and I feel it needs addressing. - secondly we felt

We have had a lovely stay at this hotel and it exceeded our expectations. On arrival we had a room upgrade to a sea view room which was amazing and a wonderful gesture. Main pool was heated as was the water park so my kids were happy! NGuides were great and informative ready to help at any time. Food was plentiful, and so much choice! Cleanliness of the whole hotel was spotless, hats off to all the staff who kept this hotel so clean from gardens to rooms to buffet. Service was great in the main buffet. Was let down by the pool area as the attendants were busy. I would suggest having more staff in this area who are more attentive and check if customers would like anything instead of us trying to catch them as they sped past. Sun loungers were pretty full so you had to be quick in holding one early morning but quite frankly it’s the same in all hotels! It was also a good excuse to catch the sunrise which is beautiful. We normally mix buffet meals during the week with the a la cartes but are chargeable and we could not justify paying almost 200 Euros to eat there the menu was quite limited and reviews not great so needs to be looked into. I have to rave about Firat the mixologist from the Monte Cristo Bar he looked after us so well and we had the BEST cocktails and service with a smile even though he was so busy. We were lucky enough to catch the Independance Day celebrations the show and Helicopter was great. Finally the entertainment was OK but the Halloween closing party/carnival was a huge success if you go next year take your fancy dress staff and guests made this so much fun! The setting, scenery, mountains, sea is gorgeous and was overall a wonderful relaxing holiday. The photos do not do it justice. It’s not perfect but I’m sure they can improve with time. Don’t forget to check out the rabbits on the front lawn - added bonus and lovely touch! We will definitely be back and I highly recommend NG Phaselis to anyone looking for a safe, family friendly retreat.

This hotel is of a very high standard. The food is great, the staff is helpful and friendly, everywhere is clean. the kids club is great with an interesting program. I highly recommend it. the place is quiet and the view of the mountains is spectacular.

This was my third stay at this fabulous hotel. Everything was perfect. Staff fantastic, friendly and kind. Quality of food fantastic. Improved sunbeds is also positive. Very good entertainment. Room nice, well cleaned. And rainfall shower was best I ever had in hotel I have no problem to go there again and again