Terrado Suites Iquique

The truth is that I am increasingly surprised by your lack of knowledge and customer service. I want to tell you that it bothers me more that you come to tell me that "it was a misunderstanding at the time of your change, since due to a fortuitous event "The air conditioning broke down." You don't understand how it happened and the people at the reception are twisting the story to make themselves look good. I arrived at the hotel on Tuesday around 7:30 in the morning when I went to check in as I had been traveling for 12 hours. without sleeping and asked if I could do early check in. They told me that they were full occupancy and it was impossible but the second another person said yes, let's designate this room but you must pay for one more night, no early arrival check in. Because I was tired I said yes, good and they gave me the room. We went up, left everything and went down to eat something and then went up to sleep. Since there was a terrace we thought it was nice to get fresh air, logically we didn't realize that the air was not working in the room. When we went down for a walk and came back and realized we went down to report that there was no telephone either because with Surprise neither the PHONE nor the AIR CONDITIONING WAS WORKING. It was not a misunderstanding as you say, you are very misinformed and wrong. They told us that the gentlemen were in the joint room, they were and their names are: Sebastian and Jonathan, air conditioning technicians, after an exhaustive check, the result was that the air conditioning machine needed to be replaced because it had NO repair. How come a hotel doesn't have a spare one? And no one came to check the phone, so it was logical that they knew that these two things did NOT work in the room, that is deceiving the client. No one came up, no one showed up and we had to go down after three hours to say what the solution was, they told us no. There were rooms with two beds, and they gave us a double bed (then they said yes and we went to check the room offered with terrible light, some different small lamps and we had to work until very late, we went to one of the receptionists and she herself He noticed the big difference in lighting, different small lamps, one of them did not work. They told us at that moment to stay in the room and in compensation they offered us the discount for the additional night that we had paid and they then canceled that payment. I had to go down with the card to pay only for the two nights. Due to the inefficiency of the reception, they couldn't do it and they told me to come back the next day after breakfast and they told me not to worry that Finance was going to do it. make it and that it will happen at night to make the payment again. Oh surprise, I came back and it hadn't happened, don't worry, now they were only going to make the discount for the night, that was at 9:00 am, when I was arriving in Santiago I was going to find that in my email and Bank SOMETHING THAT IT DIDN'T HAPPEN.