Hotels near Roses Discount Store, Jacksonville

Carolyn and the whole staff are kick @$$!!! My stay has been over 3 months and the customer service and staff had been top shelf! If you want to feel like royalty this hotel is an absolute must. The staff makes you feel like a permanent residen.

My husband and I had a wonderful stay. The room was very clean . We had a great night sleep. Very quite ,also safe. The breakfast was fabulous. The lady that was doing breakfast that morning she kept up with everything and kept it very clean I believe her name was LaShawna. She is very outgoing and so sweet. The whole staff is awesome. Thank you yall for a wonderful stay and a great breakfast to wake up too. And coffee..Perfect..

Hotel location is very convenient to where I am visiting and the room is nice and clean. The breakfast is also good too.

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP

The service in this hotel is very good!

We had recently moved from the area (2 weeks) and had to come back for my husband's cardiac catherization. He crashed in the cath lab and had to be rushed to emergency open heart surgery and coronary bypass. That extended our stay from 2 nights to 2 weeks. From the very first night Isaac did an outstanding job of accomodating us. After I had to extend my stay he bent over backwards to help me. The following week I met the person whom he was training( I believe). I did not get her name, however she is as wonderful as he. I then met Ashley, she is an absolute doll and did everything in her power to accommodate us on her side. I then met the manager, who I requested to meet so I could tell her how wonderful they all are. Through all my anguish and tears they made my time there so much better! I am and we are grateful to have had encountered such wonderful people. The hotel is clean and well kept. The location is perfect. We are super satisfied customers. Thanks so much for your hospitality.