Donna S
October 16, 2023
I stayed here one night as part of a group tour. The hotel seems upscale at first glance, but it is really falling apart. The air conditioning was broken in my room, but the person who brought me to the room insisted it just needed time to kick in. It was broken. I complained. It was fixed. It broke again several hours later, 11:00 at night and could not be fixed. They didn't offer to move me to another room, and when I asked, I was told there were no rooms available on the first floor. There is no elevator and I cannot do steps. I was offered an electric fan, which I took since there was no alternative. The water was cold. The towels are dirty and old. All in all, this is one of the more awful hotels in which I have stayed anywhere.