Family-friendly Hotels in Krabi

We had previously booked this hotel for a 2020 visit before Covid ruined those plans, so we were looking forward to our eagerly awaited holiday in Thailand. We had decided to travel during the Songkran (Thai new year) festivities, which were unbelievable. So much fun! Our 13 year old daughter (can I say daughter nowadays!!!) had the best time of her life shooting water everywhere. The Thai people, always smiling, are simply amazing. Now, ok, this is a hotel review. We had booked a pool access room by the fantasy pool (the one with the slides). Simply, unless you like people clambering over YOUR small terrace, taking photos while stood on YOUR terrace, jumping in the pool from YOUR terrace, trying to get to their room next door across YOUR terrace, don’t waste your money. It was disgusting, utterly intrusive and bloody ignorant. There are no barriers (and there should be) between the rooms/terraces to prevent this. A joke! We had two sun loungers on the terrace (which people climbed over too) but they were in the shade all the time. Rooms 127 to 131 get no sun at this time of year, so again if you’re a sun worshipper don’t waste your money. The wifi is abysmal. It says somewhere in the room, don’t wait to get home to complain about something, ask the staff! We complained about the wifi almost every day until we gave up. They advertise (incorrectly) that there’s wifi available in all areas. A total lie! The only place you were guaranteed wifi was in the reception area. Or the Green Pepper restaurant across the road!!! I had to pay for 5G everyday to do some work for my business back home!!! And then I get charged for having my room an extra hour on checkout! So much for customer service. A recent reviewer said the breakfast was amazing. No, adequate is the word you’re looking for. It didn’t matter what time you visited, it was packed out, nowhere to sit, no cutlery, no plates, no cups, no food. Everyday we had to ask staff for this, that and the other to be replenished. There was just not enough staff. Apart from 5 behind reception!! On a plus, the room itself was fairly nice with a comfy bed. It could do with more drawer space and more hangers in the wardrobe. Oh and the plug didn’t work in the bathroom sink. On a plus plus, the bar staff at the fantasy pool bar were awesome. A special massive thank you to Soe who was brilliant. One final note, please Ananta Burin Manager/owner, please don’t reply to this review patronising me. This review is a true and honest review. There needs to be changes at this hotel before we ever return. Sorry Soe.

Hard to know where to start… bitterly disappointed is the phrase I’d use. Everything from start to finish wasn’t great. Most of the issues centred around poor quality of service with what seems to be badly trained staff. The rooms are designed nicely but cleaned poorly, multiple occasions where surfaces were not wiped and products not replenished. The service at the bar and restaurant was bad with food coming out at different times, forgetting orders or it taking 40+ mins. The shuttle times are limited so that if you want to go out to the town for dinner or lunch you need to pay for a taxi, which are also over priced compared to other areas of Thailand. Items were placed on our bill that were included in our stay, after asking confirming several times that these items wouldn’t be an added extra. We booked a snorkelling tour with the hotel which was very poor. Due to multiple reasons we felt unsafe and asked the hotel to tell the boat driver to take us home. She then proceeded to tell him to ignore us and sail further out to sea in the hood we’d change our mind. It took us 6 times of asking to be finally taken back. When we made a formal complaint at the hotel we weren’t given an apology or refund, not even a bottle of gesture of good will… nothing. We were asked to pay nearly £200 per person for the NY event, on top of our stay, which I felt was outrageously overpriced. There is a real sense of over charging guests and not providing service or products that warrant the high fees. Overall very unhappy with our stay. The staff need some thorough training and a duty of care for the guests needs to be given priority. It’s important to note that the hotel wasn’t even half full yet the team seemed overwhelmed and unprepared.