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5 star

The West Hollywood Edition
4.4/571 Reviews

The West Hollywood Edition

West Hollywood West Hollywood|1.16km from Blue Jay Way
Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

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Petit Ermitage
4.3/561 Reviews
West Hollywood
Pros: - Cute rooftop with pool (tho it's very small so go early or off hours) - Very good breakfast food - very pricey though.. but that's hotels in general - Great location Cons: - BLACK MOLD in bathroom/tub - this was seriously concerning and should be immediately addressed in all rooms. - Outdated rooms in general in desperate need of renovation - it all needs updates, it looks dated and unkept to be honest, and not in a chic way. - Service to the rooms was bad - My room was stocked with all decaf pods and hot chocolate, when I called to ask for caff they said they were out.. they did offer to sell me coffee, but we ended up having to leave to make our dinner.. seems petty but these are the minor details you're paying premium for.. - Service in general was slow. they need more staff. The check-in process was extremely slow and i was put on hold multiple times when calling down to the front desk staff. - The property also really leans into their ”circusy” theme, which I'm all about a bohemian vibe but blasting ”Pure Imagination” at my brunch hour misses the creative mark. It came across as annoying, not thought-provoking. In short, I was excited for a stay at what I recalled was a pretty cute hotel at one point in time, but now it feels like they're cutting corners..
The West Hollywood Edition
4.4/571 Reviews
West Hollywood
Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.
The London West Hollywood at Beverly Hills
4.6/5114 Reviews
West Hollywood
We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.
1 Hotel West Hollywood
4/5104 Reviews
West Hollywood
Hotel room space can also be very good location to go to popular attractions not far from the hotel looks like just opened the lobby is still renovated now got a temporary lobby parking fee for one night 46 US dollars service staff is very warm in all aspects except our room air conditioning is really It’s too noisy, I don’t know if it’s the same as our room.
Sunset Marquis Hotel
4.5/5101 Reviews
West Hollywood
very good! The room is huge!
Hotel Ziggy Los Angeles
4.2/5109 Reviews
West Hollywood
Fabulous place on Sunset Boulevard. Easy walk to Rainbow, Whiskey a Go Go, and Viper Room. 40 min walk to Hollywood walk of fame. 30 min walk to Beverly centre. Great spacious eclectic rooms. Bands or duos on at night Heated pool. Lovely staff. Special thanks to Nick who was always so friendly and helpful.

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