Guest User
May 8, 2022
Use the day trip hot spring and lunch plan. I made a point that even though I had put in my meal requests when making a reservation on the website, they weren't made aware of them on the day of the reservation, and the customer service staff called me multiple times but couldn't get through. There is no mistake in the registered phone number and I have never received a missed call. Even when I told them that, they only said sorry and did not respond in the end. I am very disappointed that even though I told them that I could pay the additional fee, they did not check with the kitchen and made a phone call that was never answered. I was told that they could have one item, but I couldn't easily add something like grilled abalone that cost 7,000 yen. Also, the draft beer glass was cracked and the drinking spout was missing. I was surprised and disappointed that the cracks, which were easily visible at first glance, were overlooked and the food was served as normal. What about the service industry? The food itself was delicious, but it looked inferior to the photos on the website. The important thing is that the hot springs are open-air baths, so maybe it can't be helped, but there was garbage floating in the water and it wasn't clean. The view was nice though! The service was such that I couldn't imagine wanting to stay there. Considering the cost performance, I cannot recommend it!
Original TextTranslation provided by Google