Chaojijinshuwa
January 20, 2024
Very nice hotel,but service is not OK. Maybe I should say”bad”.
We booked 1 room with 3 beds for 3 people, due to the booking system could input only 2 names, we have 1 person’s name missing.
The 2 ladies in the front desk of the hotel told that we need to pay extra JPN 3900 for the additional bed. Or, we could only have 2 beds for 3 people.
I said no, because it’s included in the room charge, we paid already. The ladies have no will to help us to solve the problem, but very interested in charging more.
Try to imagine, will 2 people book 3 beds room for 2 beds? why don’t people book a same type standard room to save some money?
Please contact with your agent to fix your booking system.
Finally a gentleman of the hotel helped to negotiate,and we could live here.
The room is really nice and clean. But the service is the worst I’ve ever seen in Japan.