Guest User
January 25, 2024
It was not well connected with Rakuten's system, so I was unable to complete the check-in and obtain the password. Moreover, Rakuten only had phone contact and no email method.
This is very unfriendly to foreign tourists. Fortunately, our friends who were traveling with us had friends who lived in Japan and could help us call Rakuten customer service, so we were able to check into the hotel.
But until I checked out, I never received the reservation number and password from Rakuten. Even when I wanted to check-out, I had to use the tablet in the room to contact customer service to obtain the reservation number before I could complete the procedure.
The hotel's facilities are very good, but due to the system, it was a bad stay experience for me.
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