While our actual stay had some disappointing but minor issues, the lack of communication regarding billing issues after the trip was frustrating to the point I cannot recommend this hotel. Our final bill included details of meals for days when we were not even present at the hotel. I reached out via phone and email for the last 5 consecutive days to the hotel for an explanation to reconcile the matter. To date, I have not received a single response other than an apology from the front desk for not being able to discuss the matter. I understand the team is likely busy but for questionable charges, I would expect a timely response - even if it is only an email committing to look into the matter. Other challenges during our stay: -We used the pullout sofa for our children to sleep on but on multiple nights, the housekeeping staff removed the bedding during cleaning. We discovered this after long days in the park and then had to wait to get bedding delivered to the room. Housekeeping also for some reason repeatedly removed used towels (thank you) but did not replace them with clean ones. -We purchased tickets from the hotel for the tram upon recommendation from the concierge after she recommended the hike from the Tram dropoff point to the Bridger gondola. Upon arriving at the top, we learned that the trail between the Tram and Gondola was closed due to construction work and had been for some time. While the Tram ride was enjoyable, we would not have taken it had we known we would only ride up and come directly back down, with no option to make the hike. I visited with other hotel guests that were similarly disappointed with the Concierge's recommendation. -after returning from a guided trip in the park where we used vendor- provided transportation, I was surprised to see our rental vehicle running, with windows down in the reception area of the hotel (we had not used it that day). Later, a valet explained to me that someone had mixed up our vehicle with another family's as our last names were similar. -when reviewing our final bill, the folio listed meals and charges for days we were not even present at the hotel. My assumption is some other guests (with the similar name) had meals that day that were ultimately charged to us. It's impossible to tell however as I cannot get a response from the hotel to discuss the bill. Again, I understand that it's demanding to get everything perfect during a stay but the lack of a response on billing charges is deeply disappointing and creates a lack of trust.