Diamond International Hotel (Zhangye West High-speed Railway Station)

Our family came to Gansu for fun. We arrived in Zhangye, Gansu on August 5th and stayed at Zhangye Diamond International Hotel. After checking in, our family washed up and prepared to rest. We found that there were fresh blood drops on one of the quilts and on the sheets. There was a large yellow mark, so I immediately contacted the front desk center to report the situation. More than 10 minutes later, a young male staff member came over with a bed sheet and quilt cover in his hand, and handed me the bed sheet and quilt cover. I was shocked. , asked: Do you want me to change it myself? He stood beside the bed in the room, unmoving. According to him, there were no cleaning staff in the hotel at night. So far, no one had explained to me, no one had expressed his position, and no relevant personnel had come out to solve the problem. So, I asked the male staff to ask the hotel manager to come over, but he didn't go. After my repeated appeals, he had no choice but to say reluctantly: I will change it for you! It was slow and unprofessional. More than 10 minutes later, another front desk staff came over and argued that the sheets had been changed, maybe because they were not cleaned, and they also changed the quilt cover. After they left, I found long hair between another mattress and the sheets. This was something that made me even more nauseous. The mattress was similar to a mattress in a small hotel. Such a four-star hotel completely overturned my understanding of the service industry. First: after the incident, they did not explain and deal with it immediately. Instead, they tried to give us the sheets and let us change them ourselves. Solved it, and even quibbled: The sheets must have been changed, but they were not washed. Second: After the incident, there was no apology, not even the slightest apology. The bed with blood dripping on it was originally intended for the child to sleep on, which is horrifying to think about! I'm wondering how this hotel got a 4-star rating. It's fair in everyone's minds. We are here for tourism, and the experience here is extremely bad!

The service is very good, the room facilities are complete, and the breakfast has a wide variety. I recommend it as always!

All the hotel staff are very warm and polite. The lady at the front desk took the initiative to upgrade my room for free and gave me breakfast tea. I like the room style very much. The wetland park next to the hotel is nice, with birds singing and flowers blooming. It is very comfortable for morning jogging. The room is also quiet, spacious and bright. The bedding is at least five-star hotel standard. The breakfast is rich and delicious. This is the best hotel of all the hotels I have stayed in this trip. It is very cost-effective and I will recommend it to my family and friends.

The hotel facilities are relatively complete, the sanitation is relatively clean, the hotel parking is relatively convenient, it is close to the highway intersection, travel is very convenient, and the service attitude of the staff is very enthusiastic.

I stayed in Zhangye several times. The facilities are very good! The special project foot bath bucket is always available. The room is clean and tidy with comfortable bedding. The hotel service attitude is also very good. When checking out, the front desk lady gave me two bottles of very hot water to warm my hands. It was snowing outside, so I warmed my hands and my heart. The lady also asked me to zip up my coat so that I wouldn't catch a cold outside. Very considerate!