Anonymous User
May 9, 2024
1. There was blood on the quilt cover, so I called the front desk. After the front desk confirmed it in the room, I was asked to change the room. After the incident, the store manager and supervisor did not contact me to explain the reason and apologize until I checked out.
2. I called the official 400 number of City Convenience, and the waiter in the store sent a WeChat message and proposed a 30% discount on the next booking + upgrade room type.
3. What's missing is a 30% discount? With such a serious hygiene problem, they didn't apologize when I stayed in the hotel, didn't complain after checking out, and didn't apologize by phone after complaining?
4. City Convenience Official 400 did not contact me after 24 hours after receiving the complaint. This is the official attitude
Original TextTranslation provided by Google